Project Role Operations Engineer Project Role Description Support the operations and or manage delivery for production systems and services based on operational requirements and service agreement Must have skills Infrastructure Service Management Positive to have skills NA Minimum 3 year s of experience is required Educational Qualification 15 years full time education Summary As an Operations Engineer you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements Your typical day will involve collaborating with various teams to ensure seamless service delivery monitoring system performance and addressing any operational challenges that arise You will engage in proactive problem-solving and contribute to the continuous improvement of operational processes ensuring that all services meet the established standards and expectations Roles Responsibilities - Expected to perform independently and become an SME - Required active participation contribution in team discussions - Contribute in providing solutions to work related problems - Assist in the development and implementation of operational procedures to enhance service delivery - Monitor system performance and troubleshoot issues to ensure optimal functionality Professional Technical Skills - Must To Have Skills Proficiency in Infrastructure Service Management - Good To Have Skills Experience with cloud service management platforms - Strong understanding of IT service management frameworks such as ITIL - Familiarity with incident management and problem resolution processes - Experience in performance monitoring and reporting tools Additional Information - The candidate should have minimum 3 years of experience in Infrastructure Service Management - This position is based at our Pune office - A 15 years full time education is required 15 years full time education