DESCRIPTION Summary of the role The successful candidate will be aligned with our Finance Operations - Global Accounts Receivable team and will be responsible for accounts receivable customer queries and dispute resolution You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA s Solving queries related to cash applications and coordination with customers is required You should have an expert SME level understanding of O2C process specifically cash application process involving research and application of unapplied cash reconciliation of account processing emails related to remittance advice from customers etc As part of our commitment to your development you will also gain exposure in cross-functional and process improvement projects and your core responsibilities will include following Ensure timely closure of payments with high degree of accuracy Respond to customer queries through call and or email Research unapplied payments and work with customer email call to identify the root cause and resolve open issues on account Provide growth ideas for process standardization and automation through JDI Kaizen projects Perform complex reconciliations on customer payments Job requirements Excellent written and verbal communication skills with strong customer service focus Ability to prioritize multi-task and work with minimal supervision Drive for continuous learning and self-development Flexibility to change as per the changing requirements of the business Minimum 2 years experience in O2C domain preferably cash application or collections Advanced knowledge of Excel - including working with pivot formulas Versatile to work in night shifts BASIC QUALIFICATIONS Bachelor s degree in accounting and commerce B Com Knowledge of Excel at an advanced level Experience with Microsoft Office products and applications PREFERRED QUALIFICATIONS 3 years of finance operations shared services accounts payable account receivable collections or general ledger experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner