Job description Job Summary We are looking for an experienced and dedicated Customer Relationship Executive who can handle customer communication follow-ups lead tracking and sales coordination with ease The ideal candidate must be fluent in English Hindi and Bengali - this is a must with no compromises Good command over Excel computer basics and internet usage is essential Key Responsibilities 1 Customer Calling Communication Make calls to existing and potential clients for follow-ups and product pitching Share offers order updates and other details via calls WhatsApp and SMS Build and maintain long-term customer relationships 2 Sales Coordination Track daily activity and performance of the field sales team Maintain records of follow-ups orders and field activities in Excel 3 In-person Client Attend Attend to walk-in customers at the showroom Present product details offers and guide customers through the selection process 4 Product Knowledge Stay updated with all product details pricing and ongoing offers Use this knowledge to pitch effectively to potential customers 5 Lead Management Reporting Generate leads through online offline sources Record and track all leads follow-ups and closures using Excel 5 Must-Have Skills Qualifications Fluency in English Hindi and Bengali both spoken and written - no compromise Strong knowledge of Excel filters formulas data entry tracking sheets Comfortable with calling tracking and reporting client interactions daily Good with computer operations - browsing surfing Google search basic typing Familiar with using social media platforms like WhatsApp Instagram and Facebook for business purposes Friendly confident and skilled approach with customers Experience in the pet industry or retail sales is a bonus Job Type Full-time Pay 15 000 00 - 20 000 00 per month Application Question s Do you have experience of tele calling How many years Language English Required Work Location In person Paused Top of Form Application Settings Application method Email Require CV Yes Application updates hr dokitti gmail com Candidates contact you email Yes email address provided Job Types Full-time Permanent Pay 10 510 98 - 21 370 62 per month Benefits Cell phone reimbursement Schedule Day shift Weekend availability Supplemental Pay Yearly bonus Work Location In person

📌 Crm Executive (West Bengal)
🏢 Dokitti
📍 West Bengal