We re looking for a strong individual contributor to join our team as a Customer Success Reperesntative a perfect stepping stone for anyone serious about building a career in Product Management At our company you ll get hands-on experience working closely with customers and product teams gaining valuable insights into how products are built improved and delivered If you re motivated curious and ready to dive in this is the role for you What You ll Do Be the first point of contact for our customers via chat email and phone Troubleshoot product queries with patience empathy and accuracy Document and escalate technical issues to the product tech team when needed Collaborate with cross-functional teams to ensure customer needs shape our product roadmap Track and share customer insights to help improve service quality and experience What We re Looking For 6-12 months of experience in customer support preferably in SaaS or tech Excellent written spoken communication skills clarity empathy and a bit of spark Strong problem-solving attitude you don t just answer you own the resolution Comfort with support tools like Zendesk Freshdesk Intercom or similar A customer-first mindset you believe every interaction is a chance to build loyalty Bonus Points If You Have worked in a B2B SaaS environment Can explain tech in straightforward human terms Bring ideas to improve support processes and customer happiness What will you get with us Be part of a fast-growing SaaS company where your voice matters Work with a passionate collaborative team that thrives on solving real problems Competitive pay growth opportunities An environment where empathy isn t just for customers it s for teammates too Job Type Full-time Pay 15 000 00 - 21 000 00 per month Work Location In person

📌 Customer Success Representative (New Delhi)
🏢 SimplePlan Media
📍 New Delhi