Job Title Concierge - Retail Department Operations Reports To Store Manager Job Overview The Concierge for Kalki Fashion retail stores is responsible for providing an exceptional personalized experience to each client who visits the store The role requires a customer-focused detail-oriented individual who can deliver high-quality service build strong relationships and enhance the shopping experience for clients Key Responsibilities Client Greeting Personalized Service Greet clients upon arrival with a warm qualified demeanor Offer a personalized shopping experience by understanding client needs and preferences Maintaining Client Database and Details Maintain every client customer s details like name contact email details etc It serves as a central repository for storing and managing client-related data allowing businesses to track interactions preferences and sales history ultimately helping improve customer service marketing efforts and business decisions Create customer client entry cards Customer Relationship Management Develop and maintain long-term relationships with clients to encourage repeat visits and purchases Track and record client preferences previous purchases and feedback to provide future recommendations Skills Qualifications Education High school diploma or equivalent required a degree in fashion retail or hospitality is a plus Experience 6 months to 3 years Skills Excellent communication interpersonal and listening skills Must have basic computer skills basic data entry skills Strong customer service skills with a focus on relationship-building Robust organizational skills and attention to detail Ability to work under pressure while delivering a high level of service Personal Traits Friendly approachable and professional with a high level of emotional intelligence Flexible and adaptable to meet the needs of clients including weekends holidays and evenings Working Conditions Location Kalki Fashion Retail Store Schedule Full time with flexibility for weekend and evening shifts to accommodate client needs Physical Demands Ability to stand for long periods Company website www kalkifashion com Job Type Full-time Pay 200 000 00 - 300 000 00 per year Benefits Health insurance Paid sick time Paid time off Provident Fund Work Location In person