About Us HighLevel is an AI powered all-in-one white-label sales marketing platform that empowers agencies entrepreneurs and businesses to elevate their digital presence and drive growth We are proud to support a global and growing community of over 2 million businesses comprised of agencies consultants and businesses of all sizes and industries HighLevel empowers users with all the tools needed to capture nurture and close new leads into repeat customers As of mid 2025 HighLevel processes over 15 billion API hits and handles more than 2 5 billion message events every day Our platform manages over 470 terabytes of data distributed across five databases operates with a network of over 250 microservices and supports over 1 million domain names Our People With over 1 500 team members across 15 countries we operate in a global remote-first environment We are building more than software we are building a global community rooted in creativity collaboration and impact We take pride in cultivating a culture where innovation thrives ideas are celebrated and people come first no matter where they call home Our Impact As of mid 2025 our platform powers over 1 5 billion messages helps generate over 200 million leads and facilitates over 20 million conversations for the more than 2 million businesses we serve each month Behind those numbers are real people growing their companies connecting with customers and making their mark - and we get to help make that happen About the Role Our agile team is committed to delivering top-notch customer experiences and innovative solutions We are seeking a dedicated Product Solution Engineer to join our team and bridge the gap between our development and support teams ensuring seamless resolution of customer issues Key Responsibilities - Act as the primary point of contact for customer issues related to marketing product - Social planner email builder affiliate manager blogs ad manager brand board chat widget countdown timer AI products inside marketing Handle customer tickets promptly ensuring timely and effective resolution Collaborate closely with development and support teams to diagnose troubleshoot and resolve issues Provide clear and concise communication to customers regarding the status and resolution of their issues - Maintain detailed records of customer interactions and resolutions in our ticketing system - Participate in agile development processes contributing to sprint planning stand-ups and retrospectives Utilize your knowledge of SQL APIs databases and UI technologies to analyze and resolve technical problems Develop and maintain documentation for troubleshooting processes and solutions RequirementsBachelor s degree in Computer Science Information Technology or a related field Proven experience in a technical support or product solution role preferably within a SaaS environment - Solid understanding of marketing products- Proficiency in agile methodology and experience working in agile teams Basic knowledge of APIs databases and UI technologies such as Vue js MongoDB and RESTful APIs Strong problem-solving skills and the ability to think analytically Excellent communication and interpersonal skills Ability to work independently and manage multiple priorities in a quick-paced workplace Preferred QualificationsExperience with additional programming languages or frameworks Familiarity with other customer support tools and ticketing systems Previous experience in a customer-facing role Why Should You Join Us At HighLevel we foster an exciting and dynamic work environment driven by a passionate team We believe in a collective responsibility where no task is considered someone else s job Our unwavering focus is on providing value to our users and we achieve this by delivering solutions swiftly through lean principles allowing us to bring products to market in a matter of weeks rather than quarters Every good idea is put to the test ensuring that we maintain a high standard of innovation We prioritise the well-being of our team recognizing that by taking care of them they can better serve our users We embrace the concept of continuous and iterative improvement understanding that progress is an ongoing journey We are also a well funded profitable company Join us at High Level and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers Equal Employment Opportunity Information The company is an Equal Opportunity Employer As an employer subject to affirmative action regulations we invite you to voluntarily provide the following demographic information This information is used solely for compliance with government recordkeeping reporting and other legal requirements Providing this information is voluntary and refusal to do so will not affect your application status This data will be kept separate from your application and will not be used in the hiring decision LI-Remote LI-AV1

📌 Product Solution Engineer (India)
🏢 HighLevel
📍 India