International Domestic Process Voice Non-voice Process Job Title Customer Support Representative Customer Support Executive Location Gurugram HY Job Summary - We are looking for a proactive and customer-focused Customer Support Executive to join our team in Gurugram The ideal candidate will be responsible for handling customer queries resolving issues efficiently and ensuring a high level of customer satisfaction across all interactions Key Responsibilities - Handle customer inquiries via phone email chat or other support channels in a timely and professional manner Resolve customer complaints and issues by providing accurate information and appropriate solutions Maintain detailed and accurate records of customer interactions and transactions Escalate complex issues to the relevant internal teams when required Follow standard operating procedures SOPs and service quality guidelines Meet individual and team performance metrics Provide feedback and insights to improve customer experience and internal processes Stay updated on product service and policy changes Required Skills Qualifications - Graduate Freshers are welcome Undergraduates with 6 months of relevant BPO experience are welcome Excellent verbal and written communication skills in English Basic computer proficiency MS Office CRM tools email systems Willingness to work in rotational shifts days nights Job Type Full time Pay 27 000 00 - 35 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Customer Support Representative (Haryana)
🏢 CHRO Consulting
📍 Haryana