JOB DESCRIPTION CUSTOMER SERVICE EXECUTIVE FEMALE Employer A Beauty Personal Care Brand Department Customer Success Operations Location Manak Vihar Extension New Delhi Delhi 110018 Nearby Metro - Subhash Nagar Working Days Timings Monday - Saturday 9 30 AM - 6 30 PM 1 paid leave per month Job Overview The Customer Service Executive will act as the primary point of contact for client communication ensuring timely responses issue resolution and a high standard of customer satisfaction across all interaction channels Key Responsibilities Serve as the first point of contact for all client queries via WhatsApp email and Instagram Maintain a qualified and prompt communication tone at all times Respond to all client messages within 2 hours during working hours Track client issues including out-of-stock items damaged products or incorrect deliveries Coordinate with relevant internal teams for issue resolution Provide timely updates to clients and ensure closure of queries Maintain records of client interactions and feedback for internal reference Follow up with clients for pending responses and order-related actions Request and collect client reviews post-purchase Update trackers related to queries refunds returns and feedback Ensure smooth communication between clients and internal departments such as logistics and supply chain Eligibility Criteria Minimum 1 year in customer service role Graduated in any stream Should have good verbal and written communication in English Working knowledge of MS office Application Process Interested candidates are invited to submit their resume and interest in the role via this Google form https forms gle KtNvFzNLp1FeRSK48 Call us on 91-(phone hidden) for any queries Job Type Full-time Pay Up to 30 000 00 per month Work Location In person

📌 Customer Support Executive (female) (New Delhi)
🏢 Accounting Genie
📍 New Delhi