- Customer Support Executive EdPrime - Jaipur Jodhpur Position Customer Support Executive Location Jaipur Jodhpur Company EdPrime School ERP Learning Platform Preference Female About EdPrime EdPrime is a leading school management and digital learning platform designed to empower schools with seamless technology integration We are looking for a proactive and empathetic Customer Support Executive who can provide excellent assistance to schools ensuring smooth operations and high customer satisfaction Key Responsibilities Act as the primary point of contact for school clients administrators teachers and staff in Jaipur and Jodhpur Handle incoming queries via phone email chat and ticketing systems providing quick and accurate solutions Assist schools in using EdPrime software features modules and tools effectively Resolve technical or functional issues by coordinating with internal tech teams Conduct online offline training sessions and demos for school staff to improve platform usage Maintain records of customer interactions issues and resolutions for reporting and analysis Provide feedback to the product team based on customer pain points and feature requests Ensure timely follow-ups SLA adherence and excellent customer experience Collaborate with sales and implementation teams during onboarding of new schools Requirements Bachelor s degree in any discipline Education IT background preferred Experience 1-3 years in customer support preferably in EdTech SaaS or school ERP industry Excellent communication skills Hindi and English Problem-solving mindset and ability to handle pressure Basic technical knowledge cloud platforms mobile apps and school ERP workflows Solid organizational and time management skills Proficiency in MS Office and CRM ticketing tools e g Freshdesk Zoho Why Join Us Work with one of the fastest-growing EdTech platforms Opportunity to engage with leading schools in Jaipur and Jodhpur Growth-oriented and collaborative work environment Competitive salary and performance-based incentives To Apply Send your CV with the subject line Application - Customer Support Executive Jodhpur to Hr ebizneeds com Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Language Hindi Preferred English Preferred Work Location In person

📌 Customer Care Executive (Rajasthan)
🏢 Ebizneeds
📍 Rajasthan