The Guest Service Associate GSA is responsible for providing exceptional service to patients families and visitors ensuring a positive experience within the hospital setting This role involves assisting with non-clinical tasks offering guidance and creating a welcoming and supportive environment The GSA acts as the first point of contact for visitors and patients delivering high levels of customer service and ensuring that all visitors and patients feel comfortable informed and cared for Key Responsibilities Patient Visitor Interaction Greet patients families and visitors in a friendly and professional manner Provide clear and accurate information about hospital facilities departments policies and procedures Assist patients and visitors with directions to departments and rooms ensuring they reach their destination promptly Registration Admission Support Assist patients during check-in and admission processes ensuring required documentation is completed and provided Direct patients to appropriate departments for pre-procedure assessments or other services Answer inquiries related to insurance registration and hospital services Customer Service Communication Handle guest inquiries concerns and requests with courtesy and professionalism Maintain open communication between patients visitors and hospital staff ensuring timely responses and resolutions Address patient complaints concerns and feedback directing them to the appropriate department or personnel when needed Assistance with Comfort Needs Provide non-medical assistance to patients and visitors such as delivering information or assisting with mobility if required Offer comfort items such as blankets pillows or refreshments to patients and visitors as needed Monitor and maintain patient waiting areas ensuring they are clean comfortable and well-equipped Coordination Support Coordinate with clinical and non-clinical staff to facilitate smooth hospital operations and patient flow Assist with the organization of transportation services within the hospital e g wheelchairs transport staff Support hospital events tours or patient education sessions as needed Safety Security Adhere to hospital safety protocols and guidelines ensuring the environment remains secure for patients staff and visitors Report any suspicious activities safety hazards or security concerns to the appropriate authorities Administrative Duties Maintain accurate records of patient interactions and guest feedback Assist with clerical tasks such as filing answering phone calls and scheduling appointments Qualifications Education bachelor s degree PG Experience Previous experience in Healthcare customer service a healthcare setting is preferred Skills Strong interpersonal and communication skills Ability to handle stressful situations with professionalism Excellent problem-solving skills and attention to detail Proficiency in Microsoft Office Suite and basic office equipment Personal Attributes Empathetic and caring attitude Strong organizational and multitasking abilities Flexibility and adaptability to meet the dynamic needs of a healthcare environment A professional appearance and demeanor Certifications CPR First Aid certification preferred but not required Job Type Full-time Application Question s How many years of experience do you have in Healthcare Experience Guest services 2 years Preferred Language English Preferred Work Location In person

📌 Guest Service Associate (Kerala)
🏢 33 Holdings Global
📍 Kerala