Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued The Senior Business Systems Analyst is a critical contributor within the Customer Analytics service delivery team responsible for supporting the stabilization evolution and ongoing delivery of complex analytics and reporting services This role partners closely with delivery leadership stakeholders and analysts to ensure reporting processes are clearly understood consistently executed and positioned to scale as platforms and processes evolve The role requires strong analytical judgment a technical mindset and the ability to operate effectively in environments with layered data dependencies evolving platforms and high delivery sensitivity What You ll Do Support analytics service delivery through periods of change by ensuring stability clarity and reliable execution Partner with delivery leadership to absorb structure and operationalize existing analytics processes enabling continuity and long-term sustainability Contribute to the development and maintenance of clear structured documentation that supports knowledge transfer onboarding and service continuity Conduct root causes analysis and identify alternative solutions Support end-to-end delivery of analytics and reporting solutions ensuring clarity across data sources processes and outputs Provide subject-matter support across analytics platforms and reporting tools including troubleshooting and issue resolution Collaborate with cross-functional teams technology product data quality to support issue resolution access readiness and process alignment Identify opportunities to improve process consistency efficiency documentation quality and operational resilience as the service matures What We re Looking For Bachelor s degree where course work could include either SQL programming business analytics business administration finance mathematics or related discipline Must have 5 years of relevant work experience in data reporting analytics travel industry preferred Solid analytical and problem-solving skills with experience working in complex multi-source data environments Proficiency in Excel and working knowledge of SQL and relational databases with the ability to understand data structures lineage and query logic Experience using Alteryx or similar analytics tools to support reporting and data workflows workflow development troubleshooting and server exposure preferred Demonstrated ability to work through ambiguous or evolving processes and bring structure and clarity Strong communication skills across technical and non-technical audiences Detail-oriented with a strong focus on quality consistency and operational reliability Willingness to work flexible hours including those needed to support customers in other regions Location Gurgaon India The TeamGBT Experience Work and life Find your happy medium at Amex GBT Flexible benefits are tailored to each country and start the day you do These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family Travel perks get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals Develop the skills you want when the time is right for you with access to over 20 000 courses on our learning platform leadership courses and new job openings available to internal candidates first We strive to champion Inclusion in every aspect of our business at Amex GBT You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action And much more A ll applicants will receive equal consideration for employment without regard to age sex gender and characteristics related to sex and gender pregnancy and related medical conditions race color citizenship religion disability or any other class or characteristic protected by law Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities Please let your recruiter know if you need an accommodation at any point during the hiring process For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team don t worry about checking every box please apply anyway You may be exactly the person we re looking for

📌 Senior Business Systems Analyst (Haryana)
🏢 American Express Global Business Travel
📍 Haryana