Key Responsibilities Oversee the day-to-day operations of the Technical Support Team Be the point of contact when it comes to technical escalations Record and track team SLAs and workflows Assigning ARC collection Responsibilities Provide support where needed for both internal and external customers Clearly communicate escalated issues to L3 and product managers as needed Manage and report on all incoming technical support inquiries On-board all current technical support team members Periodically conduct Webinar and KT session to internal external Be actively involved with the operational delivery and UAT if required for new product and feature releases Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner Work to create any relevant support material for the team Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents Implement any necessary preventive measures to reduce customer faults and issues Review all technical support related processes and documentation for continuous improvement Assist in the creation and implementation of customer self-service material and tools Evaluate and analyst Bitrix case trends to prevent future issues Qualifications Bachelor s degree in IT Computer science Required Prefer Certified Course in SQL Experience 0-1 year of experience in a IT customer support role in POS Software Familiarity with CRM systems and customer support software is a plus Prefer IT support with SQL knowledge is plus Immediate joiner Required Job Types Full-time Permanent Fresher Pay 15 000 00 - 20 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Customer Support Executive (Tamil Nadu)
🏢 retail pos private limited a divn of unipro tech solutions
📍 Tamil Nadu