Porter Creating Impactful Journeys At Porter we re not just passionate about improving productivity we re on a vision to Moving a billion dreams one delivery at a time We empower businesses both large and small to optimize their operations and unleash unprecedented growth in their core functions Join us in pioneering the future of last-mile logistics one that s poised to disrupt the industry and redefine the way we think about transportation Why Porter Industry Leadership As the fastest-growing leader in last-mile logistics we have a pan India and International presence with operations spanning multiple cities With a fleet size exceeding 750k driver partners and 15 million customers Porter is at the forefront of this dynamic and rapidly expanding sector Cutting-Edge Technology Our industry-best technology platform has garnered over 150 million in investments from renowned backers including Sequoia Capital Kae Capital Mahindra Group LGT Aspada Tiger Global and Vitruvian Partners We leverage technology to drive efficiency innovation and unparalleled service Ambitious We re not just solving problems we re addressing a massive challenge and going after a market with a valuation surpassing 50 billion USD Our ambition extends beyond last-mile delivery we aim to disrupt all facets of logistics including warehousing and LTL transportation Thriving Community Join a community of passionate individuals who are committed to doing the best work of their lives At Porter we value the spirit of collaboration innovation and embracing challenges head-on Be a Part of Something Extraordinary If you re ready to make an impact be at the forefront of innovation and embrace the challenges and opportunities of a fast-paced work environment Porter is the place for you We re not just building a brand we re creating a household name in transportation Join us and be part of the revolution - where every day is an opportunity to redefine what s possible If you are ready to make a significant impact and shape the future of Porter apply now and be part of our exciting journey Key Responsibilities Life Cycle Initiatives Lead key lifecycle activities such as VOP VOC for the new city Collaborate cross-functionally to align on insights and drive city-specific improvements Risk Management Address partner and customer concerns efficiently by resolving issues related to SLA cancellations escalations or fulfillment gaps ensuring smooth operations from Day 0 Team Management Build and manage a high-performing city launch team ensuring clarity of targets KRAs Monitor team efficiency service levels and city performance metrics implementing improvements proactively Process Improvement Establish and enforce Standard Operating Procedures and policies to enable seamless new city operations Identify operational bottlenecks early and implement scalable solutions Retention Drive partner and customer retention activities by validating partner engagement monitoring zonal fulfillment initiating feedback loops and ensuring a reliable early experience Market Intelligence Continuously gather market intelligence competitor insights and ground-level trends to generate actionable inputs for city strategy and long-term sustainability Skill Deep understanding of city operations and partner customer lifecycle Strong numerical and analytical capabilities Can multitask effectively Excellent communication and interpersonal skills to drive alignment across teams and stakeholders High ownership mindset with the ability to thrive in ambiguity and fast-paced environments Proficient in Microsoft Excel and operational dashboards Ability to manage multiple priorities with robust attention to detail Willingness to work extensively on-ground especially during the initial launch phase Self-starter with a strong work ethic and a passion for problem-solving Job Snapshot Updated Date 05-01-2026 Job ID JOB 2689 Department Rest of India - Regional Operations Location Branch Office Meerut Uttar Pradesh India Employee Type Permanent

📌 Business Associate (Uttar Pradesh)
🏢 Porter
📍 Uttar Pradesh