Job Summary The Customer Care Executive CCE will be the first point of contact for patients visiting or contacting the IVF hospital The role involves handling patient inquiries appointment scheduling coordination with medical teams and ensuring a smooth compassionate and confidential patient experience throughout the fertility treatment journey Key Responsibilities Greet patients and attendants courteously and assist them with inquiries Handle inbound and outbound calls related to appointments treatment information and follow-ups Schedule confirm and reschedule doctor consultations and procedures Provide basic information about IVF services procedures and hospital facilities without medical advice Maintain accurate patient records in the Hospital Management System HMS Coordinate with doctors nurses embryology billing and pharmacy teams Handle patient complaints and escalate issues when required Ensure patient confidentiality and data privacy at all times Support billing desk with basic information and payment coordination Assist in patient counseling coordination and follow-up reminders Maintain front desk hygiene reports and daily registers Required Skills Competencies Excellent communication skills English Hindi and local language preferred Solid interpersonal and empathy skills due to sensitive nature of IVF treatment Basic computer knowledge MS Office HMS CRM systems Ability to handle patients under emotional stress professionally Good organizational and multitasking skills Problem-solving and customer-focused approach Educational Qualification Graduate in any discipline preferred Diploma Certification in Customer Service or Healthcare Management is an added advantage Experience 1-3 years of experience in healthcare hospital front desk or customer care Experience in IVF maternity hospital setup preferred Working Conditions Shift-based work including weekends and holidays as per hospital roster High patient interaction environment Key Performance Indicators KPIs Patient satisfaction score Appointment conversion and follow-ups Accuracy of patient data and documentation Call handling and response time Job Types Full-time Permanent Pay 20 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work Location In person

📌 Customer Care Executive (Maharashtra)
🏢 Nova IVF Fertility
📍 Maharashtra