We are hiring a candidate who pays precise attention to regulations policies and potential risks and an effective communicator to be a part of our Global Operational Risk Governance team which is part of Consumer Services and Inside Sales CSIS The incumbent will be mainly responsible to handle Global English partners from a Risk Governance standpoint The Compliance Specialists supports attainment of business objectives by identifying tracking analyzing and reporting key risk indicators business impacting metrics thereby driving process improvements performance enhancements and improve customer the experience Also requires performing support failure fraud investigation by providing a detailed summary report on each instances investigated which will help the relevant stakeholders to provide better customer experience As a Sr Compliance Analyst you will be required to build strong working relationships with your peers stakeholders spanning across various geographies which will enable you to easily extract request requirements understand existing process application and anticipate future needs The team handles sensitive cases and critical subjects Responsibilities Be the point of contact for global operational risk governance team handling Global English partner and internal stakeholders with regards to Global English customer issues mainly around the metrics impacting customer Invest sufficient time with both internal and external stakeholders to drive process level improvements consolidation of feedback driving positive change globally Perform and control the full audit cycle including risk management and control management over operations effectiveness financial reliability and compliance with all applicable directives and regulations Understanding key support operational processes and ability to translate to drive key business decisions e g Process Alignment Pilot expansion etc based on objective data points Oversee risk and compliance aspects of customer complaints escalations and regulatory inquiries Analyze complaint trends to identify root causes emerging risks and control gaps Support responses to CFPB state regulator BBB and executive-level complaints Partner with Operations and Product teams to drive remediation and preventive actions Obtain analyze and evaluate process document previous reports data flowcharts etc Prepare and present reports that reflect investigation results and document process Act as an objective source of independent advice to ensure validity legality and goal achievement Identify process gaps and recommend risk aversion measures and cost savings Maintain open communication with management and audit committee Document process and prepare audit findings memorandum Conduct follow up audits to monitor management s interventions Engage to continuous knowledge development regarding sector s rules regulations best practices tools techniques and performance standards Manages ad-hoc work requests and effectively prioritizes work based on business value Ensure support center activities comply with applicable regulations including UDAAP TILA ECOA FCRA as applicable to servicing State servicing and consumer protection requirements Review customer support scripts disclosures and workflows to ensure accuracy clarity and fairness Advice on regulatory expectations related to customer communications and servicing practices Certification in Six Sigma ISO 9001 2008 CMMI-SVC CRCM CRCMP CAMS will be an added advantage Transactional Monitoring to be performed whenever its required Qualifications and skills An international company background with 5 - 7 years of experience working in a Global Environment A bachelor s degree or equivalent experience in business Operations that meets the requirement for a business operations analyst The candidate should possess good technical and presentation skill Possess excellent written and verbal communication skills Possess a very sharp analytical mind and logical statistical approach to work Further candidate should have exposure with Compliance Risk Governance audits and delivering coaching feedback sessions Experience supporting digital-first or fintech customer support environments Familiarity with CFPB complaint management and regulatory exam expectations Experience with outsourced or third-party support center oversight Should be a very good Team player and should be able to blend and work well with multicultural peers And ability to drive positive change individually Should be open to Versatile job timings including prolonged periods of Night Shifts and be also open to travel Proven working experience as Internal Auditor or Senior Auditor Should have an ability and skill to perform complex mathematical computation Should be good at written and oral presentation skills Should be proficient in computers especially in Microsoft Word Excel PowerPoint and other related audit software Should have an ability to identify the audit problems and take corrective action Should be able to develop and maintain positive working relationships with the clients and the employees within an organization Success FactorsOwnership Action Oriented Customer Obsession Interpersonal Savvy Priority Setting Problem-Solving Decision-Making skills Time Management Innovation Self-Driven Dealing with Ambiguity Adaptability to Change PreferredExperience supporting digital-first or fintech customer support environments Familiarity with CFPB complaint management and regulatory exam expectations Experience with outsourced or third-party support centre oversight Professional certifications CRCM CRCMP CAMS Six Sigma or similar Key CompetenciesCustomer-centric risk mindset Strong judgment in high-volume high-visibility environments Ability to influence frontline and operational leaders Data-driven approach to identifying and mitigating risk Comfort operating in fast-paced evolving environments Gen is proud to be an equal-opportunity employer committed to diversity and inclusivity We base employment decisions on merit experience and business needs without considering race color national origin age religion sex pregnancy genetic information disability medical condition marital status sexual orientation gender identity or expression military or veteran status or other unlawful factors Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants Learn more about pay transparency To conform to U S export control regulations applicant should be eligible for any required authorizations from the U S Government

📌 Sr. Operational Risk & Compliance Specialist (Tamil Nadu)
🏢 Gen
📍 Tamil Nadu