If you are a current employee who is interested in applying to this position please navigate to the internal Careers site to apply Disclaimer MarketStar is committed to ensuring integrity and transparency in our recruitment practices We DO NOT charge any fees at any stage of the recruitment process In case you receive any unsolicited requests for payments please report to immediately Role- Team Lead - Operations Experience- 2-7 yrs team handling experience Location- Bangalore About MarketStar In everything we do we believe in creating growth for our clients our employees and our community For the past 35 years we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand sales customer success and revenue operations solutions We are passionate about cultivating career advancements for our people and support them through mentorship leadership and career-development programs We provide service and support to our communities through the MarketStar Foundation Our exceptional team is the cornerstone of MarketStar s accomplishments We are proud of our award-winning workplace culture and to be named a top employer in our industry These achievements are a testament to our six core values embraced by our 3 000 employees worldwide From our headquarters in Utah USA to our global offices in India Ireland Bulgaria Mexico the Philippines and Australia we all work together to drive innovation and success We are excited to have you apply to join our MarketStar team and can t wait to discuss how we can help you find growth About the Client A leading social news aggregator and online advertising platform Manage the day-to-day planning and operations to meet the service level components of a team of Account Strategists whose primary responsibilities include Sales and Media Planning Campaign Setup and Coordination Campaign Optimization and Budget revenue Realization Campaign Effectiveness and Reporting Duties Team Management Performance Management Operational Management Hiring Coaching and Mentoring Leadership Leave and Attrition Management Responsibilities 1 Performance Management Delivery of service level components quality and productivity targets indicators for particular market Monitoring coaching and feedback responsibility for delivery of the defined customer experience in every call Being a focal point of dissemination of information for internal and external clients 2 Operational Management Managing the floor Adherence to schedule Ensure optimal productivity and utilization of resources Oversee and review escalations and the escalations process Ownership and problem resolution 3 Leave Management Ensuring that the team is adequately staffed to handle projected volumes for the day week month Reporting - timely and accurate Maintain employee performance records track and report on performance outcomes Team motivation Provide team leadership and coaching Provide recommendations for process development based on customer feedback and analysis of the same Actively involved in hiring and training of reps Ensure strict adherence to policies processes compliance guidelines Upskill groom team members 4 Excellent Relationship Management Build sustaining and productive relationships with customers and stakeholders Build robust relationship with customers Maintain track of all pending open items internal and external and ensure closure of the same in a timely and appropriate manner Qualifications 3 years of experience in managing advertising sales and account management teams More than 3 year of experience with Customer support and client management Solid understanding of customer marketing funnel and traditional marketing ecosystem Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors Understanding of Digital measurement tracking fundamentals and mobile measurement partners Tenacious and entrepreneurial approach to working through product process and client challenges Demonstrated ability to cultivate strong relationships with external partners Exceptional communication and interpersonal skills Ability to work in a fast-paced and unstructured work environment High attention to detail Proficiency in presentation creation and excel BA BS degree or equivalent work experience What s in it for you Constant Learning and an entrepreneurial growth mindset Employee-centric benefits plan including but not limited to Comprehensive Health Insurance generous Leave Policy Covid Support Vaccination drives Well-being sessions real-time grievance redressal and work flexibility We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks An opportunity to be associated with the world s leading brands as clients To be a part of an organization with more than 60 of homegrown Leaders Customized training programs that are catered to personal and professional development We are an equal opportunities employer We believe passionately that employing a diverse workforce is central to our success Note This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills efforts duties responsibilities or working conditions associated with it Responsibilities may change over time to accommodate business needs If you re up for this job go on and hit the Apply Now button

📌 Team Lead - Operations (Karnataka)
🏢 MarketStar
📍 Karnataka