Job descriptionCompany and advantages Job IDENTER017235 Employment TypeRegular Work Styleon-site LocationBangalore INKA India TravelUp to 25 RoleEnterprise Solutions Engineer Why UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop learning We never stop challenging the norm We push for better and we celebrate the wins along the way Here you ll get flexibility that s real benefits you can count on and a team that succeeds together Because at UKG your work matters and so do you Core Mission The Enterprise Applied AI Solution Specialist is a hands-on engineer who builds and deploys practical AI solutions that improve internal workflows and employee productivity The role focuses on implementing agentic and Generative AI features using established patterns grounded in enterprise knowledge and data This individual partners closely with business stakeholders to translate requirements into usable reliable capabilities while operating within enterprise constraints such as security governance and user trust The position is ideal for a builder who ships iterates quickly and continuously improves solution quality through feedback and measurement Key Responsibilities This is a delivery-focused role combining hands-on implementation with light product ownership and operational discipline 1 Applied Solution Delivery Iteration 65 of time Build and enhance AI-powered features e g copilots summarization classification routing Q A aligned to defined business workflows Partner with business users to clarify requirements run demos capture feedback and iterate toward measurable outcomes Support pilot launches troubleshoot issues and contribute to smooth adoption through user training and clear documentation 2 Knowledge-Based Agents Conversational Design 25 of time Develop agents grounded in the company s internal knowledge base using Retrieval-Augmented Generation RAG patterns and retrieval quality improvements Design conversational flows for internal functions e g HR helpdesk including intent handling escalation paths and handoff to human support when needed Implement simple agentic or predictive models for operational use cases e g predicting customer support ticket volume under guidance from senior engineers 3 Product Execution Quality Documentation 10 of time Manage the feature backlog for an AI product area write user stories define acceptance criteria and coordinate UAT Contribute to evaluation and regression testing using approved checklists help monitor quality latency and cost for deployed features Create and maintain documentation how-to guides runbooks and user enablement materials to support long-term sustainability Required Qualifications 3 years of experience in software engineering or applied solutions development or equivalent practical experience Proficiency in Python and API-based integration working knowledge of SQL and data access patterns Working familiarity with large language models LLMs prompt engineering and Retrieval-Augmented Generation RAG Exposure to agent frameworks e g LangChain LlamaIndex Semantic Kernel or similar and the ability to implement tool function calling patterns Basic understanding of enterprise security privacy and data governance requirements ability to follow established guardrails and escalate risks early Strong communication skills and the ability to collaborate effectively with technical and business stakeholders Bachelor s degree in Computer Science Engineering or a related field or equivalent practical experience Company Overview UKG is the Workforce Operating Platform that puts workforce understanding to work With the world s largest collection of workforce insights and people-first AI our ability to reveal unseen ways to build trust amplify productivity and empower talent is unmatched It s this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge Learn more at ukg com UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace including the recruitment process Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process please email UKGCareers ukg com NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver s license social security card or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities They do not present a comprehensive detailed inventory of all duties responsibilities and qualifications required for the job Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change