Department Admissions Sales Customer Service Location AnnaNagar Reports To Branch Head Job Summary We are looking for an enthusiastic and goal-oriented Customer Relation Officer to join our team at the Hyderabad branch The primary responsibility of the Customer Relation Executive is to generate leads engage with prospective students and promote our educational programs This role requires making outbound calls addressing queries and guiding leads through the admissions process Key Responsibilities Outbound Calls Make 50 calls per day to potential students from the database promoting the institute s courses and programs Lead Generation Engage with potential students and parents understand their educational needs and provide information about relevant courses offered by the institute Follow-ups Regularly follow up with prospects who have shown interest in programs providing additional details and encouraging them to complete the application or enrollment process Counseling Provide career and course counseling to students helping them make informed decisions regarding their educational path Data Management Update and maintain accurate records of conversations leads and outcomes in the CRM system Coordinate with Admissions Team Collaborate with the admissions team to ensure smooth enrollment processes for prospective students Resolve Queries Address any concerns or questions from prospective students and their families regarding programs fees schedules and other details Achieve Targets Meet and exceed daily weekly and monthly targets related to call volume lead conversion and student enrollment Key Skills Qualifications Education Minimum of a high school diploma or equivalent Bachelor s degree preferred Experience Minimum 1 years prior experience in telecalling customer service or sales preferably in the education sector is an advantage Communication Strong verbal communication skills with the ability to engage with a wide range of people Confidence Attitude A positive attitude confidence while speaking and the ability to handle objections and rejections gracefully Computer Skills Basic knowledge of MS Office Excel Word and familiarity with CRM software Language Proficiency Fluency in English Hindi Regional Language is a must with proficiency in additional languages considered an advantage Target-Oriented Ability to meet and exceed performance goals and work under pressure Job Types Full time Permanent Pay 15 000 00 - 25 000 00 per month Experience Customer service 1 year Preferred Work Location In person

📌 Customer Relation Officer (cro) (Tamil Nadu)
🏢 IPCS Global
📍 Tamil Nadu