Some careers have more impact than others If you re looking for a career where you can make a real impression join HSBC and discover how valued you ll be HSBC is one of the largest banking and financial services organisations in the world with operations in 62 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of Contact Centre Representative Business Bankwide Operations Principal responsibilities Answers or makes phone calls from our HSBC customers in a polite and friendly way instilling customer confidence and resolving customer s issues at first contact where possible Delivers what is promised in line with customer expectations Offers value added products and services based on customer needs analysis and ensures customer understanding of those products Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications Generating customer loyalty through strong knowledge of key products and services Owns and resolves issues and understands how and when to escalate Acts as a role model for our Group Values and Behaviors supporting colleagues and customers to deliver superior customer service through these values Values diversity amongst team RequirementsSound understanding of quality and customer satisfaction measures deployed in Contact Centre environment Excellent email writing and verbal communication skills Good prioritizing planning and organizing skills Adaptable and flexible to change Domain Knowledge required Excellent communication skills and displays patience and empathy Wants to do a valuable job is concerned about getting it right for the customer and checks everything is in order Ability to work in a high-volume quick paced environment is required You ll achieve more when you join HSBC HSBC is committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued by HSBC Electronic Data Processing India Private LTD

📌 Contact Centre Representative (Telangana)
🏢 HSBC
📍 Telangana