Amex GBT is a place where colleagues find inspiration in travel as a force for positive and - through their work - can make an impact on our industry We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued Virtual India based Technical Application Support role within the GTAS team in the Global Infrastructure and Support within the Global Technology Enterprise Services organization The position offers an exciting opportunity to support GBT Group s Travel Counselor Servicing applications joining a dynamic diverse team committed to delivering exceptional technology support and application stability The role involves rotational shifts shifts rotate once a month as the team operates 24x7 and This role will support clients in a global international environment therefore speaking reading writing the English language is required in this role Key Responsibilities Provide Level 2 technical support for GBT Travel Counselor Servicing and Corporate applications Manage incident and request resolution through timely acknowledgment prioritization communication and escalation Respond to critical incidents following defined protocols and SLAs Participate in incident bridges issue triage and deliver timely disruption communications Globally monitor ticket queues to ensure SLA compliance Create knowledge articles documenting application issues and resolutions Conduct comprehensive problem-solving with minimal initial information Perform rapid issue severity assessments and prioritize accordingly Handle application installation and configuration Drive problem management and root cause analysis Engage with local regional and global product development teams Support product transition from project to business-as-usual status Report production impacts to management Maintain incident management process compliance Collaborate across regions to share knowledge and upskill colleagues Ensure adherence to GBT policies and procedures Qualification Experience Requirement Bachelor s degree in science or engineering or equivalent relevant experience in Technical Application Support is preferred At least 3 plus years of experience in providing technical application support for a Travel TMC Travel industry applications or Travel technology Flexibility to work in a 24x7 rotational roster Strong experience in the Technical Application Support OR Business Travel Operations OR Travel Technology OR a combination of these for a Global Corporate organization Solid Technical knowledge in working with and supporting multiple GDS s Point of sale tools Robotics Mid Back office and CRM Email applications in business travel industry ITIL and or Salesforce certification will be a plus Strong Technical support knowledge about XML s AWS Dot Net Framework API s Web services technology Windows O S platforms and troubleshooting Good technical understanding of networking to support troubleshooting Network and VPN connections for application related issues Understanding of travel applications and how they interact with the GDS system Experience of GBT GBT Front end mid and back office GBT Corporate applications and processes will be a plus Experience in supporting CRM Email Management applications Compleat robotics is a plus Technically savvy hands-on individual who can work well with all levels and virtual teams both internal external Knowledge or experience in using a ticketing system for incident request management is preferred but not mandatory Strong MS Office skills Outlook Word Excel preferred Highly disciplined and good time management skills Expert problem-solving skills with an eye for detail Ability to cope with pressure SLA s and delivers results Customer and client focused Self-starter quicker learner with ability and zeal to learn new skills and quickly adapt to changing environment work with little guidance Location India The TeamGBT Experience Work and life Find your happy medium at Amex GBT Flexible benefits are tailored to each country and start the day you do These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family Travel perks get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals Develop the skills you want when the time is right for you with access to over 20 000 courses on our learning platform leadership courses and new job openings available to internal candidates first We strive to champion Inclusion in every aspect of our business at Amex GBT You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action And much more A ll applicants will receive equal consideration for employment without regard to age sex gender and characteristics related to sex and gender pregnancy and related medical conditions race color citizenship religion disability or any other class or characteristic protected by law Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities Please let your recruiter know if you need an accommodation at any point during the hiring process For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team don t worry about checking every box please apply anyway You may be exactly the person we re looking for

📌 Business Systems Analyst (India)
🏢 American Express Global Business Travel
📍 India