Tele Marketing Manager Salary- Upto 6LpA Performance based incentives upto 1 LPA About Herbal Chakra Herbal Chakra is a rapidly scaling D2C wellness organization with two leading brands - Purely Yours - premium Ayurveda-based supplements health solutions - Herby Angel - children s wellness nutritional products Our tele-sales teleconsultation model is a critical growth pillar driving conversions retention and customer experience Role Overview The Tele Marketing Manager will lead the entire tele-sales retention and support team This role involves team management lead distribution Ozonetel operations RTO NDR management reporting coordination with logistics warehouse teams and process building Key Responsibilities 1 Team Management Leadership Lead coach and mentor telecallers Conduct daily huddles set KPIs track performance Manage attendance productivity and discipline Hire and train telecallers 2 Lead Management Distribution Manage incoming leads from website ads WhatsApp inbound and abandoned carts Distribute leads based on caller skill category and performance Maintain TAT for fresh lead contact Ensure 100 coverage and avoid leakage 3 Ozonetel Management Manage call flows IVR routing queues and dispositions Track metrics like attempts connections drops Monitor agent status and productivity Troubleshoot issues and maintain call recordings and dashboards 4 Sales Retention Management Achieve daily weekly monthly revenue targets for Purely Yours Herby Angel Improve conversion retention ticket size Coordinate with Ayurveda doctors for prescription-led sales Manage retention cycles 7-10 days before replenishment 5 Customer Support Query Resolution Resolve product dosage delivery refund and service-related queries Coordinate with doctors for medical queries Track CSAT and implement improvements 6 Logistics Fulfilment Coordination Work with warehouse partners for dispatch accuracy and timelines Monitor delayed dispatches missing orders and wrong shipments 7 RTO NDR Management Recover shipments through NDR follow-ups Reduce RTO by improving address validation and customer confirmation Track courier performance and escalate issues 8 Reporting Analytics Maintain dashboards for revenue conversions retention and calls Prepare weekly MIS for management Use data to identify gaps and implement solutions 9 Process Improvement SOPs Create SOPs for scripts order booking Odoo updates retention flows NDR handling and refunds Train team on processes and new updates Required Skills Competencies Must-Have 4-6 years experience in tele-sales or call-center operations Minimum 2 years managerial team leader experience Strong command of telecalling metrics and performance drivers Experience with Ozonetel or similar telephony systems Strong analytical and reporting skills Fluency in Hindi and English Key Attributes Strong leadership and people management Calm problem-solving mindset High ownership and accountability Strong follow-up and coordination Process-driven with attention to detail Education Graduate degree preferred certifications in CX operations are a bonus Compensation Competitive salary performance incentives Work Schedule 6 days a week 8-8 5 hour rotational shifts Job Types Full time Permanent Pay 30 000 00 - 50 000 00 per month Benefits Health insurance Paid time off Provident Fund Work Location In person