Iceberg Hospitality and Entertainment LLP is a leading name in Pune s hospitality and entertainment sector renowned for its diverse range of upscale and unique dining experiences The company is dedicated to providing guests with an engaging and memorable sensory experience across its various venues Each establishment under the Iceberg umbrella like Prem s Swig Soy Como Soy Kinki and etc is designed to offer a distinctive atmosphere exceptional service and high-quality cuisine Key Responsibilities Guest Experience Management Greet guests warmly upon arrival escort them to their tables and provide attentive service throughout their dining experience Order Management Take accurate food and beverage orders make recommendations and ensure timely delivery of orders to guests Team Leadership Supervise and train servers bussers and other front-of-house staff fostering a collaborative and positive work environment Customer Service Address and resolve customer complaints or concerns in a qualified and efficient manner ensuring guest satisfaction Operational Oversight Oversee daily restaurant operations ensuring adherence to quality standards and company policies Inventory Management Assist in managing inventory of food beverages and supplies ensuring that all items are stocked and organized Training and Mentorship Conduct training sessions for new staff members providing guidance and support to enhance their skills and knowledge Menu Knowledge Maintain comprehensive knowledge of the restaurant s menu and offerings including ingredients preparation methods and wine pairings to effectively assist guests Qualifications Previous experience in a supervisory role in the restaurant or hospitality industry Strong customer service skills with a proven ability to manage difficult situations gracefully Excellent communication and interpersonal skills Ability to multitask and work efficiently in a high-pressure environment Knowledge of food and beverage service including wine and cocktail pairings Flexible schedule including evenings weekends and holidays as required How to Apply Interested candidates should submit their resume and a brief cover letter to falguni iceberghospitality com We look forward to meeting you Job Types Full-time Permanent Pay 17 000 00 - 25 000 00 per month Benefits Health insurance Provident Fund Experience total work 2 years Required Work Location In person Application Deadline 15 12 2024

📌 Guest Service Captain (Maharashtra)
🏢 GLOW TRADEX INDIA
📍 Maharashtra