CHIEF OPERATING OFFICER COO 3 STAR HOTEL We are looking for CHIEF OPERATING OFFICER in our TIRUPPUR COIMBATORE 3 STAR HOTEL The responsibilities shouldered would be technical commercial and administrative in nature including Designation CHIEF OPERATING OFFICER Qualification Any UG PG Engineering Graduates MBA Hotel Management Hotel industry qualification is added advantage Gender Male Female Candidates Experience 15 to 20 Years of Experience Job Location Tirupur Tamil Nadu Job Type Full Time Permanent Job Working Time 9 30am to 7 00pm Roles and Responsibilities Key Responsibilities of COO TO BE THE CHANGE AGENT Operational Excellence Service standards Develop implement monitor brand service standards in Group of Hotels to ensure consistency in Guest Experience Improve Online ratings Strengthen Service Recovery process Daily Weekly Review Mtgs Review of MIS w Unit Heads Weekly Business Review Mtg Monthly MIS Review with Mg Director - Property Rounds - w Unit Head HK Engineers Managers upgradation plan -rooms public areas Monthly Calendar - F B Promotions Room offers Review Mtgs -with Digital Mktg Agency Meeting Corporates Key Clients Build a performance driven culture half yearly appraisals reduce attrition increase retention Create Mission Statement Focus on Organisation Values Monthly L D Calendar Attend TH Mtgs Introduce Industry Standards Statutory Compliances Food Safety Standards are met Profile of COO Experience 15 - 20 years in the Hospitality Industry Have worked as Cluster GM Regional Operations Head Leadership Roles for a minimum of 5 years in the mid economy chains as Lemon Tree Fortune Sarovar Age Group - 40 years have the mindset to work align with the Owner - be his Business Partner Prior experience in Implementing Brand Standards Proven track record in driving Rev PAR F B Revenues Designing Guest Service Standards Exposure to Digital Marketing Revenue Mgnt Financial Management Skills Guest Centric Approach Change Manager Strong Communicator Hands on Leader Languages - English Hindi - Knowledge of Tamil would be an advantage In Charge of 3 Hotels in the mid economy segment - Reporting - To Managing Director Furnished Accommodation Local travel - Company Car Petrol Allowance Job Types Full time Permanent Pay 1 800 000 00 - 3 000 000 00 per year Benefits Cell phone reimbursement Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work Location In person

📌 Chief Operating Officer (coo) (Tamil Nadu)
🏢 TrueLedge
📍 Tamil Nadu