Title Client Success Specialist Location Gurugram Work from office Working hours US EST- Night Shift Experience 4-10 yrs within client success role Excellent communication is must Job Overview We are looking for a Client Success Service Specialist to join our Client Happiness Team This role plays a key part in ensuring our clients are happy helping reduce client attrition and improving the profitability of our products Key Responsibilities Review client files Placement Retraction and Payment to ensure they are properly processed in the system Monitor client communication to ensure reports and updates are sent on time especially during the first 30 days after implementation Keep the active client list updated and ensure reports are delivered on time with special care to handle sensitive information PII correctly Support audits by providing necessary email SMS renders Handle individual or bulk retractions as needed by the client Update client configurations after the product is implemented Assist the Client Success Manager with business reviews and prepare templates for client communication Skills and Requirements Proficiency with Google Sheets and Jira Willingness to learn recent tools and systems specifically the Retain Retool system Strong written communication skills Interested individuals can apply here or share profile to hr lancetechsolutions com Job Types Full-time Permanent Pay 800 000 00 - 1 200 000 00 per year Work Location In person Application Deadline 31 01 2025