JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized perks to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally To provide administrative support to the Facilities Management team at assigned Facilities To ensure timely and accurate completion FM reports pertaining to assigned Facilities Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure planning and execution of all preparation required for Conferences meetings of the client as well as VIP visits scheduled during the shift Oversee the Mailroom process Provide management advice to Helpdesk operators for escalated issues Oversee the Front Office function Ensure visitors are promptly attended by the Front Office Executives FOE Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep Oversee the Housekeeping Services Overall service delivery assessment of HK vendor Coordination meetings with vendor for resolution of service issues Oversee Cafeteria Services Ensure that the caterers are maintaining highest standards of hygiene in the services area Ensure that the quality and quantity of the food supplies are meeting the requirements When the food supplies run out escalate the matter to the caterers management immediately and make swift alternate arrangements In such a scenario communicate with the users and provide alternate solutions and appease them Overall coordination with all service providing vendors Take rounds of the facility regularly to identify issues in Housekeeping Maintenance Cafeteria etc and initiate immediate rectification actions Prepare weekly shift rosters for Helpdesk Front Desk and Mailroom and communicate in advance to the staff and transport division If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together