Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Assistant Manager - I2C Collection In this role you have Order to Cash and Consumer Packaged Goods experience You are managing a team of analysts demonstrating ownership of responsibilities self-reliance resourcefulness and a proactive approach to assist analysts perform efficient and accurate post audits of closed and written off deductions identifying opportunities for recovery of invalid deductions which will contribute to the organization s revenue growth You will be responsible for overseeing your team s daily activities and providing guidance to ensure efficient and accurate deduction resolution Additionally you will support the senior leadership team with client presentations and provide input on how to expand our scope Responsibilities Minimum Qualifications B Tech or Graduate Post Graduate degree in Accounting Finance Economics or similar field Relevant years of experience in Order to Cash and AR domain Strong analytical skills and ability to work with complex data Excellent attention to detail and problem-solving abilities Required Skills Demonstrates ownership of responsibilities self-reliance resourcefulness a proactive approach is a mentor to team members and effectively manages a team Strategy Policy Management Need to lead all the activities related to Cash and Collections domain Balance Cash related to collections and dispute management implement enforce to strategy Analyze the customer accounts and do reconciliation as per requirement Interaction with end customers via Calls and Emails for collecting past due amount Meeting collections numbers targets monthly quarterly yearly Define develop and establish strategy and policies for AR and Cash Application operations Oversee the implementation of AR and Cash Application strategies across teams and systems ensuring alignment with business goals and contractual obligations Maintain and publish AR and Cash Application strategy documentation within the Policy and Procedures Manual as of the Master Services Agreement Develop review and distribute internal control policies to ensure robust financial governance and risk mitigation Supervise current positions by performing sounding activities related to outstanding debt Supervise past due performance evaluating risk of each assignment and for annual semi-annual review and renewal process undertaken by Risk Department Works closely with Cash Application team to ensure accurate matching of payments Receives requirements to perform changes to the customer database Follows up with customers requests for payments and investigates the reasons for non-payments Collection of customer invoices and unauthorized deductions maintenance of accounts receivables reviewing and recommending block of account supervising customer payment trends and partner concern of payment problems issues Process Improvement Compliance Conduct regular reviews of AR and Cash Application processes to identify improvement opportunities drive efficiency and reduce risk Evaluate and approve or reject proposed changes or enhancements to AR and Cash Application services ensuring consistency with policy and strategic direction Monitor and audit compliance with Customer s accounting policies and requirements as defined in the Policy and Procedures Manual Lead Customer audits related to Order to Cash services ensuring full compliance with documented processes and controls Communication Governance Serve as the primary point of contact for policy and procedural communication to service providers and internal teams Establish and enforce governance protocols for updating desktop procedures including annual reviews or updates triggered by process changes Review and approve or reject newly created or updated desktop procedures to ensure documentation accuracy and alignment with policy Escalation Leadership Act as the first point of escalation for any issues related to AR and Cash Applications before involving the Customer Collaborate closely with cross-functional teams and stakeholders to address escalations resolve conflicts and maintain service continuity Provide guidance and leadership to team members and ensure alignment with defined service standards and expectations Supply Chain In-depth knowledge of all non-trade deductions such as shortages damaged deliveries Invoice errors etc and Invoice to Cash processes - Collections Cash applications in CPG or food industry Desirable Skills Proficient in ERP systems SAP Hands on experience in Python Power BI Tableau and SQL will be an added advantage Excellent communication interpersonal skills Robust interpersonal skills with the ability to be both collaborative and inclusive within a team environment Proficient in Microsoft Office - Excel PowerPoint and Word Strong communication skills with ability to express ideas and recommendations clearly and succinctly Ability to multi-task and prioritize items with specific time constraints Ability to adapt to business changing needs Client focused mindset with proven ability to respond quickly to internal and external client requests Attitude and Aptitude Exhibits adaptability integrity respect and teamwork Proactive detail oriented approaches work with a commitment to quality and problem-solving skills Exhibits leadership traits Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training