Key Responsibilities Guest Service Welcome and greet guests warmly upon arrival Handle check-in check-out and room assignment efficiently using the PMS system Respond promptly to guest inquiries requests and complaints with professionalism Promote IHG One Rewards loyalty program to guests Provide accurate information on hotel services facilities and local attractions Ensure guest privacy safety and confidentiality at all times Operational Duties Handle cash credit card transactions and billing accurately Manage reservations cancellations and amendments as per hotel policy Coordinate with housekeeping and engineering for room readiness and maintenance issues Maintain the front desk lobby area and workstations in a neat and professional manner Prepare daily reports handovers and logbooks for smooth shift transitions Team Compliance Work closely with other departments to ensure guest satisfaction Attend departmental briefings and training sessions Follow IHG brand standards SOPs and guest service guidelines Comply with hotel policies on safety hygiene and security Job Requirements Education High School Diploma in Hotel Management preferred Experience Previous Front Office customer service experience desirable freshers may be considered Skills Competencies Excellent communication skills English essential additional languages a plus Positive attitude and guest-oriented approach Computer literacy and familiarity with PMS Opera or similar Ability to multitask and remain calm under pressure Solid interpersonal and teamwork skills Don t quite meet every single requirement but still believe you d be a great fit for the job We ll never know unless you hit the Apply button Start your journey with us today

📌 Front Office Guest Service Associate-hiex Blrep (Karnataka)
🏢 Holiday Inn Express and Suites
📍 Karnataka