Company - Yesminds Global Solutions Pvt Ltd Job Title Process Executive Subject Matter Expert Location Mysuru Shift US Night Shifts EST PST CDT as applicable Job Type Full-Time Reports To Team Lead We are seeking a agile and dependable Process Executive to be part of our US voice process team In this role you will oversee live operations manage customer interactions and coordinate with service partners across the United States The ideal candidate will be an effective communicator comfortable handling multiple tasks at once and able to remain composed in fast-paced situations Responsibilities Answer and make calls to assist customers with their service requests Confirm and record accurate details such as service type customer location and contact information Allocate tasks to service providers based on availability and capability Monitor ongoing jobs to ensure timely completion and a positive customer experience Communicate updates timelines and resolutions clearly to customers and partners Update internal systems with accurate real-time notes and job status Escalate delays issues or cancellations to supervisors as needed Qualifications Skills 1-2 years of experience in a voice-based process customer service or operations role preferred Excellent spoken English with a clear neutral or US-accented tone Strong organizational skills with the ability to manage multiple priorities Professional calm and customer-focused communication style Willingness to work in night shifts and on rotational weekends Job Type Full-time Pay 10 548 62 - 35 045 94 per month Work Location In person

📌 Process Executive (Karnataka)
🏢 Yesminds Global Solutions
📍 Karnataka