Location Bangalore Description Our Managed Services team supports customers with subscription services on an ongoing basis helping them to adopt expand optimize and maintain their use of Zendesk products as their own businesses grow and evolve We function as an extension of their teams consulting on design and configuration best practices as well as offering the hands-on support they need to make their vision a reality Configuration Specialists are responsible for configuring Zendesk solutions and consulting on configuration best practices for our global portfolio of managed services customers You will analyze current state configurations to recommend optimizations investigate configuration options for solving customer requests and complete configuration updates on customersaEUR TM behalf in production environments consult on standard methodology strategies and offer hands-on assistance wherever required You will collaborate with our global team of Managed Services Consultants to ensure our customers realize ongoing value from their services subscription and see the Managed Services team as an extension of their own You may be required to work directly with our Customers across all the regions USA LATAM EMEA APAC Responsibilities Maintain product expertise across the Zendesk product line Handle a backlog of work for your customer portfolio and prioritizing tasks within the hours available Guide and educate your customers to give them proactive assistance as they maintain and optimize their Zendesk products and also provide business consultation for customers Collaborate and work with Managed Services Consultants in all regions globally to gather configuration requirements offer recommendations and scope and prioritize tasks within hours available Complete detailed account reviews and configuration analyses to identify opportunities for improvement based on best practices and the customersaEUR TM unique use case Design configure test and rollout complex high-stakes configuration updates in production environments Contribute to processes and operational improvements in this new rapidly growing team Requirements Between 2 - 6 years of qualified consulting or customer success experience ideally in a customer-facing role Experience with Zendesk or in the customer experience industry a plus SQL Python scripting background Any working experience on Analytical tools like EaEUR