Visit Health - Resolution Associate Location Noida Sector 16A Film City Type Full time Immediate Joiners Preferred Shift-10 AM-7PM Working days- 5 5 days About Visit Health Visit Health is a next-generation health-tech platform founded in 2016 by BITS Pilani alumni with a vision to make healthcare accessible affordable and preventive From telemedicine roots Visit has transformed into a comprehensive wellness ecosystem connecting millions of users with insurers doctors and diagnostic partners across India We offer services ranging from cashless OPD care personalized wellness programs EAP support to preventive screenings serving over 5 million users and 2 500 corporate clients Role Resolution Associate As a Resolution Associate at Visit Health you will be the escalation point for complex customer concerns Your role will focus on ensuring timely accurate and empathetic resolution of issues by working closely with internal teams like Claims Medical Operations Tech and Product You will be a key part of our Customer Success team ensuring that every customer concern especially critical or escalated ones is resolved with high satisfaction Key Responsibilities Handle escalated cases from the Customer Support team through email call or ticketing systems Deep-dive into issue root causes and provide end-to-end resolution to customers Coordinate across departments Claims Medical Tech Logistics etc for issue resolution Monitor and follow up on open tickets to ensure timely closure within SLA Document resolution steps and update the knowledge base for future reference Proactively identify recurring issues and work with the leadership team to fix them at the root level Maintain a high level of professionalism empathy and ownership in every customer interaction Share daily weekly reports on unresolved and resolved escalations with insights Must-Haves 1-3 years of experience in a Customer Resolution or Escalation Handling role preferably in Healthtech Insurance Banking or E-commerce Strong written and verbal communication skills in English and Hindi Proven problem-solving and critical thinking skills Ability to handle pressure and multitask effectively Basic understanding of customer support platforms Freshdesk Zendesk etc Bachelor s degree in any discipline Willingness to work from the Noida office and join immediately Good to Have Prior experience in Healthtech Insurance Exposure to grievance handling or regulatory complaint management e g IRDA RBI etc Knowledge of Excel and ticketing dashboards Job Types Full-time Permanent Pay 29 000 00 - 32 000 00 per month Benefits Health insurance Provident Fund Application Question s How Many Years of experience in EscalationsResolution Department How many years of experience in Customer Support Voice process What is your currently in hand salary Work Location In person