Job Title Customer Care Executive CCE - International Voice Process Location Exide Lords Sinha Road Job Type Full time Shift Timings Night Shift Rotational Shift based on the client s timezone Job Summary We are looking for a dynamic and customer-focused Customer Care Executive CCE - Telecaller to manage inbound and outbound calls for international clients The ideal candidate should have excellent communication skills in English a strong customer service mindset and the ability to resolve queries effectively and efficiently Key Responsibilities Handle inbound and outbound calls from to international customers e g USA UK Australia Provide accurate information about products services and policies Resolve customer complaints and queries in a professional and timely manner Maintain detailed records of customer interactions using CRM software Follow up with customers to ensure satisfaction and issue resolution Meet daily weekly and monthly targets for call volume and quality Escalate unresolved issues to higher management when necessary Adhere to company policies compliance standards and quality benchmarks Requirements Education Minimum High School Diploma Bachelor s degree preferred Experience 6 months - 2 years in an international voice process preferred Freshers with excellent communication may apply Language Fluent in English verbal and written Strong interpersonal and communication skills Ability to work in night shifts and under pressure Basic computer proficiency and experience with CRM systems is a plus Preferred Skills Prior experience in BPO KPO Call Center environment Familiarity with international customer service etiquette Ability to handle high call volumes with professionalism Salary Starting from 12000 per month Performance-based Incentives Benefits Attractive Incentives Bonus Structure Night Shift Allowance Paid Training Growth Opportunities within the Organization How to Apply Send your updated resume to payel bhattacharya bitcanny com Job Type Full-time Pay From 12 000 00 per month Benefits Paid sick time Provident Fund Schedule Day shift Fixed shift Monday to Friday Rotational shift Weekend availability Supplemental Pay Performance bonus Language English Required Work Location In person

📌 Customer Care Executive (cce) - International Voice Process (West Bengal)
🏢 Important Group
📍 West Bengal