Provide prompt and professional customer service and technical support through calls emails and chat blended process Install software and troubleshoot operating systems hardware internet and home networking issues Understand customer needs and recommend appropriate solutions Accurately log track and update cases using the helpdesk ticketing system Escalate complex technical issues to higher-level support teams when required Prepare and process work orders and coordinate field visits when necessary Follow up on shipments to ensure timely dispatch and delivery Process customer returns warranty claims RMAs and spare-parts orders as per procedures Receive and verify incoming shipments and coordinate documentation with the accounts team Ensure correct packaging as per carrier and compliance standards suggest improvements when needed Maintain accurate system data records and documentation Review customer complaints and returns to identify root causes and implement corrective actions Stay updated on new products technologies and support processes Meet attendance requirements including flexible shifts weekends and overtime as required Consistently meet or exceed performance targets KPI MPS Perform other duties as assigned Preferred Candidate Profile Ability to deliver high-quality technical support with a strong customer-first approach Skilled in handling customer interactions via calls emails and chat Strong problem-solving skills to identify root causes and implement corrective actions Experience in processing warranty services RMAs and spare-parts orders Ability to manage service agents approve service invoices and resolve disputes Effective coordination with internal teams on technical policies processes and training Support planning and execution of technical training for customer service teams Ensure timely accurate and skilled handling of all customer communications Provide clear technical documentation and product information to customers Job Type Full-time Pay 300 000 00 - 630 000 00 per year Benefits Health insurance Provident Fund Ability to commute relocate Kothrud Pune Maharashtra Reliably commute or willing to relocate with an employer-provided relocation package Required Experience Customer support 1 year Required Work Location In person

📌 Customer Support Representative (Maharashtra)
🏢 Seydeltech India
📍 Maharashtra