Pearson VUE pearsonvue com has been a pioneer in the computer-based testing industry for decades delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare We are the global leader in developing and delivering high-stakes exams via the world s most comprehensive network of nearly 20 000 test centers in 180 countries Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients from leading technology firms to government and regulatory agencies Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Associate Sales Operations to join our successful team in India This role is responsible for being the enhanced support for large IT customers in India for Exam Voucher transactions This role is responsible for working with internal teams and systems to ensure orders are being processed and invoiced in a timely manner This role is also responsible for working with customers to setup accounts respond to questions concerns monitor key order metrics and complete some accounting monitoring activities Key Responsibilities Review pending orders and specific customers requests to ensure excellent customer service and customer experience Provide troubleshooting assistance for customer orders account statuses and relevant problems Setup outbound meetings with clients to review questions and issues Coordinate product and system demos with customers Act as support bridge between local customers and global support teams Vendor empanelment at customer end Customer operational support Customer engagement for operational aspects of sales work Manage sales process operations and coordinate legal functional documentation for sales process Monitor performance indicators Manage sales tracking tools and report on key information Stay up to date with new product and feature launches Suggest sales process improvements Requirements Proven work experience as a Sales support specialist Sales support associate or Customer Service associate Understanding of legal functional paperwork around sales processes in India Hands on experience with ERP and CRM systems Proficiency with MS Office Suite particularly MS Excel In-depth understanding of sales principles and customer service practices Excellent communication skills in both English Analytical and multitasking skills Teamwork and motivational skills Open to committing to a full-time fixed-term position lasting between 12 and 18 months with likely renewal s to occur Who we are At Pearson our purpose is simple to help people realize the life they imagine through learning We believe that every learning opportunity is a chance for a personal breakthrough We are the world s lifelong learning company For us learning isn t just what we do It s who we are To learn more We are Pearson Pearson is an Equal Opportunity Employer and a member of E-Verify Employment decisions are based on qualifications merit and business need Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity gender expression age national origin protected veteran status disability status or any other group protected by law We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability you may request reasonable accommodations by emailing TalentExperienceGlobalTeam grp pearson com Job Contingent Worker Job Family CONTINGENT WORKER Organization Assessment Qualifications Schedule FULL TIME Workplace Type Hybrid Req ID 22514