Customer Support Associate CSA CX Operations Female Candidates Only Location Delhi NCR In-office On-site Reporting Head - Customer Experience CX Employment Type Full-time Experience 0-3 years freshers with strong communication execution mindset encouraged Compensation As per market performance-linked incentives Joining Immediate Role Charter Own day-to-day resident support operations for UniLiv ensuring quick resolution zero backlog and high-quality customer experience across properties This is an execution-first CX role You are expected to close tickets not just respond follow process rigorously and maintain service quality under high volume and tight SLAs This role is open to female candidates in line with team composition and operational requirements What You Will Own End-to-End 1 Resident Support Ticket Resolution Handle resident queries complaints and requests across calls WhatsApp CRM and email Ensure timely resolution of tickets within defined SLAs Own tickets from creation to closure no handoffs without accountability Follow escalation matrix for unresolved or critical issues 2 SLA TAT Backlog Management Maintain zero ticket backlog beyond SLA timelines Track TAT reopen rate and resolution quality daily Proactively flag delays dependencies or operational bottlenecks Ensure accurate ticket notes and clean closure reasons 3 Coordination with On-Ground Teams Coordinate with Operations Housekeeping Security Maintenance and Property Managers Act as the communication bridge between residents and on-ground teams Follow up relentlessly until resolution is confirmed 4 CX Quality Process Adherence Follow SOPs scripts and escalation protocols strictly Maintain polite professional and solution-oriented communication at all times Capture feedback identify recurring issues and share insights with CX leadership Support audits reviews and CX performance reporting KRAs KPIs How Success Is Measured Resolution Performance SLA adherence as per benchmarks High first-time resolution rate Quality Low reopen rate Accurate tagging and documentation Customer Experience Positive resident feedback and ratings Controlled escalations Discipline Ownership Zero unmanaged backlog Clear ownership till final closure Must-Have Skills Non-Negotiable Strong verbal and written communication English mandatory Hindi preferred Ability to handle high-volume resident interactions calmly and professionally Willingness to work with CRM ticketing tools High ownership mindset you close issues not forward them Comfortable working in shifts weekends if required Strongly Preferred Prior experience in customer support CX call center or service operations Exposure to hospitality co-living PG real estate or student housing Familiarity with SLA TAT and escalation handling What Makes This Role Different Direct impact on resident satisfaction and retention Structured CX processes with clear ownership Strong growth exposure in operations-led customer experience How to Apply Email your resume with 4-5 lines covering Your customer support or service experience Channels handled calls WhatsApp CRM etc Why you want to work in a CX role at UniLiv Email satyam uniliv in manleen uniliv in Subject Application Customer Support Associate Female Your Name Job Type Full-time Pay 25 000 00 - 40 000 00 per month Application Question s Are you a female candidate and comfortable applying for this role Are you comfortable working In-office On-site in Delhi NCR Are you comfortable working in rotational shifts weekends if required Do you have good spoken English communication skills Are you comfortable handling high call and ticket volumes daily Have you previously handled customer support or service-related roles calls WhatsApp email CRM Are you familiar with ticketing systems CRM tools or confident learning quickly Work Location In person