Front Office Operations Supervise day-to-day front desk activities including check-in check-out room allocation and billing Ensure compliance with IHG brand standards SOPs and service culture Monitor VIP arrivals group check-ins and special guest requests Ensure accurate handling of cash billing and night audit coordination Guest Experience Deliver warm productive and personalized guest service at all times Handle guest complaints and service recovery professionally and promptly Build strong guest relationships to encourage repeat business and positive reviews Ensure lobby and front desk areas are clean organized and welcoming Team Supervision Training Supervise guide and motivate Front Office Associates Assist in training new team members on systems procedures and service standards Prepare duty rosters and ensure adequate staffing levels Conduct daily briefings and ensure effective communication Coordination Administration Coordinate closely with Housekeeping Engineering Sales and Security teams Maintain accurate guest records in PMS Opera or similar Assist in upselling rooms IHG One Rewards enrollment and promotions Prepare reports as required by management Safety Compliance Ensure adherence to hotel safety security and emergency procedures Maintain confidentiality of guest and hotel information Qualifications Skills Education Graduate or Diploma in Hotel Management or related field preferred Experience 1-3 years of experience in Front Office operations preferably in a branded hotel Prior supervisory experience is an advantage Skills Competencies Strong communication and interpersonal skills Excellent guest-handling and problem-solving abilities Knowledge of PMS Opera preferred Leadership and team management skills Ability to work flexible shifts including nights and holidays Professional grooming and positive attitude Don t quite meet every single requirement but still believe you d be a great fit for the job We ll never know unless you hit the Apply button Start your journey with us today

📌 Front Office Supervisor (Haryana)
🏢 Holiday Inn
📍 Haryana