Job Summary The Receptionist is responsible for providing exceptional customer service to pet parents ensuring smooth front desk operations and supporting overall clinic administration This role involves managing appointments handling client queries maintaining records and coordinating with veterinarians and support staff to ensure efficient clinic functioning Key Responsibilities1 Front Desk Operations Greet clients and pets warmly upon arrival Manage check-in and check-out process efficiently Handle phone calls WhatsApp emails and online inquiries Schedule reschedule and confirm appointments Maintain a clean organized and welcoming reception area 2 Client Service Communication Provide clear information on services packages pricing and procedures Assist clients with registration forms consent documents and feedback Address client concerns professionally and escalate to the manager when needed Coordinate with pet parents for follow-up visits vaccinations and reminders 3 Billing Cash Handling Generate invoices and handle billing accurately Manage cash card UPI and online payments Maintain daily cash reports and reconcile payments at day-end Ensure all services are billed correctly 4 Coordination Support Coordinate with veterinarians technicians and support staff regarding client flow Ensure timely movement of patients to consultation rooms Update and maintain client and patient records in the system Assist in inventory updates when required 5 Compliance Protocols Follow clinic SOPs for hygiene safety and client handling Ensure confidentiality of client and patient information Report any operational issues to the Clinic Manager Skills Competencies Excellent communication skills English Hindi Marathi Strong customer service orientation Ability to multitask in a fast-paced workplace Basic computer proficiency MS Office CRM EMR systems Positive attitude and team player mindset Qualifications Experience Minimum HSC or Graduate preferred 3-8 years of experience in customer service reception hospital clinic pet industry preferred Freshers with good communication skills may also apply Job Types Full-time Permanent Pay 25 000 00 - 35 000 00 per month Benefits Provident Fund Application Question s Are you comfortable with Pets Incase shortlisted are ypu ready to join immediately Experience Receptionist 3 years Required Language Fluent English Required Work Location In person

📌 Day Receptionist (Haryana)
🏢 Crown Veterinary Services
📍 Haryana