Additional Information Job Number26004946 Job CategoryReservations LocationCEC Gurgaon 5th Floor Vatika Atrium Gurugram Haryana India 122002 ScheduleFull Time Located Remotely N Position Type Non-Management POSITION SUMMARY Serve guests from around the world as they embark on their travel journey Create an effortless experience and build raving brand fans by answering questions about property facilities services and room accommodations to support our overall vision to be the world s favorite travel company Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice email and chat Responsibilities include processing reservation requests and support of basic loyalty and customer care requests This role will identify guest reservation needs and follow sales techniques to maximize revenue Ensure compliance with policies and procedures for special booking rules and requests loyalty guidelines and case management Provide customer support through assistance and guidance in issue resolution and an open communication with Marriott properties related company contacts and third parties Follow all company policies and procedures ensure personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets protect the privacy and security of guests and coworkers Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and qualified language answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees Comply with quality assurance expectations and standards Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONS Education High school diploma or G E D equivalent Related Work Experience No related work experience Supervisory Experience No supervisory experience License or Certification None At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law Marriott International is the world s largest hotel company with more brands more hotels and more opportunities for associates to grow and succeed Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you