Job Title Teacher Trainer - Call Center Executive CCE Location Baddi Himachal Pradesh Reporting To Center In-Charge Project Manager Project Type Skill Development Employability Training Program Call Center BPO Sector Job Summary The Teacher Trainer - Call Center Executive will be responsible for delivering classroom and practical training to candidates in call center and customer support operations The trainer will prepare students for entry-level roles in BPO customer service inbound outbound calling and tele-sales ensuring alignment with industry standards and employability outcomes Key Responsibilities Training Delivery Conduct classroom and lab-based training for Call Center Executive BPO Customer Support roles Deliver modules on Communication Skills English Hindi Voice Accent Neutralization Customer Handling Call Etiquette Inbound Outbound Calling Processes CRM Basics Call Documentation Sales Fundamentals Objection Handling Workplace Ethics Qualified Behavior Use role plays mock calls and live simulations to enhance practical learning Curriculum Documentation Follow approved curriculum and lesson plans as per project guidelines Prepare daily session plans training aids PPTs and handouts Maintain trainee records attendance assessments and progress reports Conduct internal assessments mock interviews and final evaluations Placement Employability Support Prepare candidates for interviews and placement drives Support soft skill development resume building and interview readiness Coordinate with placement teams for employer engagement and candidate deployment Center Compliance Support Ensure training delivery as per NSDC SSC State Skill Mission norms if applicable Maintain discipline code of conduct and learning environment in the classroom Support audits inspections and monitoring visits Eligibility Criteria Educational Qualification Graduate in any discipline preferred Mass Communication English Management or related fields Certification in Call Center BPO Training Soft Skills preferred Experience Minimum 2-4 years of experience in Call Center BPO operations OR Training candidates for Call Center Customer Support roles Prior experience in Skill Development Vocational Training Projects will be an added advantage Skills Competencies Excellent communication skills in English and Hindi Strong knowledge of call center processes and customer service standards Ability to engage motivate and manage youth trainees Basic computer skills MS Office CRM basics Willingness to work with diverse learner groups Preferred Candidate Profile Exposure to BPO KPO Customer Support Tele-Sales environment Experience in government-funded or CSR skill training projects Job Type Full-time Pay 20 000 00 per month Work Location In person

📌 Teacher / Trainer – Call Center Executive (cce) (Mandi)
🏢 HKI Media Private
📍 Mandi