We are strictly looking for experienced professionals from the B2B Travel Industry DMC Department Operations Industry Destination Management Company - B2B Travel Sector Position Level Senior Executive Operational Accountability Role Role Objective The Senior Operations Executive shall be directly responsible for the accurate timely and error free execution of travel operations including reservations itinerary coordination vendor management documentation control ground support and post-travel deliverables The role requires strict adherence to operational SOPs compliance standards and service quality benchmarks established by the Company Primary Duties Responsibilities Execute full lifecycle operational activities including hotel bookings transportation tours guides activities visas and logistics for FIT GIT MICE movements Ensure 100 accuracy in itinerary planning costing preparation reservation records confirmation details and invoicing Mandatory compliance with all Operational SOPs internal checklists vendor approval processes and documentation protocols Maintain written proof and traceable records for all communication confirmations revisions amendments and support cases Coordinate strictly with international offices and suppliers to ensure timely confirmations service delivery and emergency resolution Ensure zero-error issuance of travel documents including service vouchers invoices and ground service instructions Track booking profitability payment schedule adherence and operational cost controls related to each project Manage and resolve operational escalations service failures and client complaints within defined turnaround timelines Report operational status booking pipeline risk alerts and service deviations in the prescribed reporting format without omission or delay Maintain confidentiality of commercial data pricing sheets supplier contracts and internal operational information Ensure operational discipline including attendance punctuality response time and compliance with official communication structure Mandatory Skill Requirements Competency Standards Proven experience of minimum 4-7 years in DMC Operations International B2B Travel Operations Hands-on destination experience preferred for Azerbaijan Georgia Uzbekistan Kazakhstan or other outbound regions 2 Strong vendor negotiation skills with demonstrated operational problem-solving capability Excellent command of written and verbal English professional email etiquette and CRM ERP operational handling Ability to work under pressure multi-task meet strict deadlines and manage service quality for high-value bookings MS Office proficiency and strong financial accuracy orientation Qualification Criteria Graduate Post-Graduate in Tourism Hospitality Business Administration Specialized Travel Program IATA UFTAA preferred but not mandatory Performance Evaluation KPIs Legal Accountability Parameters Measured Parameter Booking Accuracy Timeliness Documentation Quality Complaint Resolution SOP Reporting Compliance Vendor Cost Efficiency Operational Discipline Compliance Standard 98 Service Accuracy Requirement Zero-Error Documentation Within 24 Hours 100 Adherence Mandatory Improved Profitability Benchmarks Punctuality Reporting Communication Standards Job Type Full time Pay 30 000 00 - 40 000 00 per month Work Location In person

📌 Senior Operations Executive - Travel Industry (New Delhi)
🏢 ONS Travels
📍 New Delhi