An Email Support Executive is a non-voice customer service professional responsible for managing and resolving customer inquiries complaints and technical issues primarily through email communication Core Roles Responsibilities Inquiry Management Responding to customer questions regarding products services or orders in a professional and timely manner Issue Resolution Troubleshooting problems by clarifying complaints determining the cause and offering step-by-step solutions Escalation Handling Forwarding complex or unresolved technical issues to the appropriate internal teams e g technical product or logistics Documentation Maintaining accurate logs of all customer interactions and transactions within a Customer Relationship Management CRM system like Salesforce or Zendesk Performance Metrics Consistently meeting Service Level Agreements SLAs including response time resolution accuracy and customer satisfaction CSAT scores Follow-up Proactively reaching out to customers to ensure their concerns were fully addressed and they are satisfied with the outcome Age criteria 18 to 29 years Job Types Full time Permanent Fresher Pay 18 388 57 - 34 458 55 per month Work Location In person

📌 Email Support Executive (Karnataka)
🏢 grazitti interactive
📍 Karnataka