Experience 3-5 Years Roles and Responsibilities Address user tickets regarding hardware software and networking Assist users with application installations and peripheral configurations Perform root cause analysis through targeted questioning and diagnostics Provide remote troubleshooting and guided resolution via secure access tools Configure and optimize desktop applications based on user requirements Document incidents actions taken and resolutions in logs Escalate complex issues to higher-tier support teams as per escalation protocols Verify system functionality post-resolution and ensure user satisfaction Required Skills and Qualifications Excellent verbal and written communication skills must be fluent in English Microsoft 365 Administration User management Security and Intune Management Understanding of Azure and cloud computing Strong customer service orientation and problem-solving attitude Basic understanding of IT systems software and network troubleshooting Ability to work independently during night shifts and handle pressure efficiently Familiarity with ticketing tools e g Zendesk Freshdesk Jira ServiceNow etc is a plus Prior experience in a helpdesk technical support or customer support role preferred Bachelor s degree in Computer Science IT or any related field Work Timings US timings Night Shift Job Type Full time Pay 600 000 00 - 1 000 000 00 per year Benefits Health insurance Provident Fund Work from home Application Question s Where are you located How soon can you join Do you have any prior experience supporting US clients Education Bachelor s Preferred Experience Help desk 3 years Preferred Shift availability Night Shift Required Work Location Remote

📌 Help Desk Support (Karnataka)
🏢 Baygrape Technology Solutions
📍 Karnataka