Job Category Customer Services Degree Level Bachelor s degree In this role with your advanced technical and product support knowledge you will thrive in the Care service delivery team In this global 24x7 support environment you will take ownership of complex troubleshooting cases particularly at the solution system level You will also serve as the primary interface to R D escalating customer issues and ensuring their resolution through proactive follow-ups Responsibilities Identify and proactively solve demanding problems and communicate them to key stakeholders Participate as an SME in the IMS VoLTE technology area in customer issues via ticket handling and projects Involve in emergency and 24 7 duty for global IMS customers Drive implementation Integration Acceptance Test Care R D for Telecommunication products like Application Servers Session Border Controller sCSCF iCSCF iBCF BGCF eCSCF Manage 4G VoLTE Call flow e g 4g-4g eSRVCC Conference etc 5G VoNR Contribute in Root Cause Analysis for Complex Customer Tickets Engage with virtual teams in a 24 7 setting and collaborate to arrive at a feasible solution Qualifications You have Engineering Graduate in Telecommunications IT Computer Science Electronics with overall 6 years of experience including 3 years in IMS Domain care support development Practical experience and understanding of 3G 4G 5G Cellular Networks UMTS LTE NR in Core domain and IP Networks Hands-on experience with Protocols like SIP Diameter TCP IP SCTP UDP SOAP HTTP2 SS7 M3UA etc It would be nice if you also had Flexibility to travel for project issue onsite in short notice and or join customer critical activities Fluency in spoken and written English About Us Advancing connectivity to secure a brighter world Nokia is a global leader in connectivity for the AI era With expertise across fixed mobile and transport networks powered by the innovation of Nokia Bell Labs we re advancing connectivity to secure a brighter world Our recruitment process We act inclusively and respect the uniqueness of people Our employment decisions are made regardless of race color national or ethnic origin religion gender sexual orientation gender identity or expression age marital status disability protected veteran status or other characteristics protected by law We are committed to a culture of inclusion built upon our core value of respect If you re interested in this role but don t meet every listed requirement we still encourage you to apply Unique backgrounds perspectives and experiences enrich our teams and you may be just the right candidate for this or another opportunity The length of the recruitment process may vary depending on the specific role s requirements We strive to ensure a smooth and inclusive experience for all candidates

📌 Care Engineer (Bengaluru)
🏢 NOKIA
📍 Bengaluru