Core Roles and Responsibilities Client Relationship Management Serving as the main point of contact building rapport and ensuring client satisfaction to foster retention Strategic Growth Sales Identifying opportunities for upselling and cross-selling managing contract renewals and developing account plans to grow existing client value Communication Liaison Acting as the bridge between clients and internal departments e g product marketing support to ensure needs are understood and met Issue Resolution Handling complaints and addressing client concerns promptly to maintain a positive productive partnership Reporting Strategy Creating account performance reports analyzing data to identify trends and presenting updates to stakeholders Project Coordination Ensuring timely delivery of products or services that align with client expectations Key Skills Requirements Communication Negotiation Excellent verbal and written skills for negotiating contracts and managing client expectations Problem-Solving Ability to troubleshoot issues and find solutions quickly CRM Proficiency Experience with CRM software e g Salesforce and MS Office Suite Organization Solid multitasking skills to manage multiple accounts effectively Job Type Permanent Pay 11 900 02 - 25 000 00 per month Work Location In person