Duty Manager - Ode Spa Wellness cochin Airport Outlet Job Title Duty Manager - Sales Operations Location Ode Spa Wellness Cochin International Airport Reporting To Outlet Manager Regional Operations Head Role Purpose The Duty Manager is responsible for overseeing day-to-day outlet operations with a solid focus on sales performance customer experience team supervision and compliance with airport and brand standards The role ensures smooth shift operations achievement of revenue targets and delivery of premium wellness services aligned with Ode Spa Wellness values Key ResponsibilitiesOperations Shift Management Manage daily shift operations of the spa outlet at Cochin Airport ensuring seamless service delivery Ensure adherence to SOPs hygiene standards safety norms and airport regulations Handle opening and closing procedures cash management billing accuracy and shift handovers Coordinate with airport authorities and internal support teams when required Sales Revenue Generation Drive sales of spa therapies wellness packages memberships and retail products Actively engage with walk-in and transit passengers to convert inquiries into sales Upsell and cross-sell services based on guest needs and travel time Achieve and exceed daily weekly and monthly sales targets Track sales performance prepare daily sales reports and share insights with management Customer Experience Ensure exceptional guest experience from greeting to service completion Handle customer feedback service recovery and complaint resolution professionally Build rapport with repeat and premium customers to enhance loyalty Maintain high service ratings and brand reputation in a high-traffic airport environment Team Supervision People Management Supervise therapists front desk executives and support staff during assigned shifts Allocate duties manage rosters breaks and manpower deployment efficiently Motivate the team to meet service quality and sales goals Support onboarding on-the-job training and performance monitoring of team members Inventory Administration Monitor stock levels of oils consumables linens and retail products Coordinate with stores HO for timely replenishment and minimize wastage Ensure accurate documentation MIS reports attendance and compliance records Key Skills Competencies Strong sales orientation with the ability to close deals Excellent communication and interpersonal skills Customer-centric mindset with problem-solving abilities Leadership skills to manage teams in a fast-paced environment Basic computer skills POS billing systems MS Excel Qualifications Experience Graduate or Diploma in Hospitality Wellness Spa Management or related field 3-6 years of experience in spa wellness hospitality retail or airport operations Prior experience in sales-driven roles is mandatory Airport or premium hospitality exposure preferred Working Conditions Shift-based role including nights weekends and holidays High-energy customer-facing environment with sales targets Job Type Full-time Pay 22 000 00 - 30 000 00 per month Work Location In person

📌 Duty Manager (Kerala)
🏢 Odespa wellness
📍 Kerala