Over the last 20 years Ares success has been driven by our people and our culture Today our team is guided by our core values - Collaborative Responsible Entrepreneurial Self-Aware Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future Through our recruitment career development and employee-focused programming we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds experiences and perspectives can build careers within this exciting and growing industry Ares is seeking a Compliance Technology Support Pega-Focused professional to join our Legal Risk Compliance LRC Technology team in Mumbai This role is primarily focused on the Pega platform supporting the stability performance and day-to-day operations of critical compliance workflows and contributing to continuous improvement through configuration troubleshooting and light enhancement work within Pega The position reports to a Recent York-based Engineering Lead and partners closely with global engineering and product teams business stakeholders and vendors as needed The ideal candidate has worked full-time hands-on in Pega in a production environment and is eager to deepen platform expertise while developing broader domain knowledge in Legal Risk and Compliance Familiarity with AML KYC workflows is a plus PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIESProvide day-to-day operational support for Pega-based compliance applications ensuring platform stability responsiveness and a high-quality user experience Triage troubleshoot and resolve incidents and service requests across Pega workflows identify root cause implement fixes workarounds and escalate effectively when needed Perform hands-on Pega configuration and light development under guidance rules config updates case lifecycle adjustments UI updates reports minor enhancements production hotfixes as appropriate Support releases and change management for Pega applications including pre-release validation deployment checklists post-release verification and rollback readiness Monitor application health and workflow execution alerts batch jobs interfaces queue backlog behavior where applicable ensuring timely response and clear stakeholder communication Partner with engineering teams to conduct root-cause analysis and implement preventative improvements performance tuning error handling validation rules monitoring enhancements Maintain and continuously improve operational documentation for Pega applications runbooks known error guides support playbooks and standard operating procedures Assist with user support and adoption needs how-to guidance training reinforcement issue reproduction feedback capture with a strong client-service mindset Proactively identify recurring pain points and propose platform improvements automation guardrails monitoring better diagnostics documentation to reduce support effort and improve reliability Communicate clearly and proactively across time zones providing concise status updates setting expectations and closing the loop with stakeholders QUALIFICATIONS3 years of experience in a technical role supporting enterprise applications with meaningful hands-on ownership in production environments Hands-on full-time Pega experience supporting and or configuring Pega applications required Bachelor s degree required Computer Science Engineering Information Systems or related field Strong problem-solving skills with attention to detail and a strong sense of accountability Clear written and verbal communication skills able to document issues actions taken and outcomes succinctly Experience RequiredDemonstrated experience working hands-on within Pega including Supporting Pega case workflow applications in production Troubleshooting and diagnosing workflow issues rules config case state data validation UI behavior Performing configuration updates and minor enhancements within established guardrails Participating in release deployment activities and post-release verification Experience working in a structured support workplace including incident request management prioritization escalation and post-incident follow-up Familiarity with SDLC and change management concepts environments regression validation deployment coordination Working knowledge of SQL preferred for basic querying and troubleshooting Exposure to Legal Risk Compliance processes is preferred familiarity with AML KYC workflows is a plus Experience collaborating with distributed teams across time zones including structured handoffs and proactive communication Preferred QualificationsExposure to Pega best practices guardrails reusable rules components performance considerations documentation discipline Experience supporting integrations connected to Pega APIs services file transfers batch jobs and monitoring alerting tools Familiarity with Jira Confluence or similar for ticketing and documentation Interest in growing into deeper Pega engineering responsibilities over time enhancements platform improvements and broader ownership General RequirementsFast-moving highly responsive and service-oriented prioritizes stakeholder impact and clear communication Strong ownership mindset takes responsibility from intake through resolution and follow-through Actively seeks feedback incorporates it quickly and demonstrates measurable improvement over time Curious and committed to continuous learning builds platform knowledge through documentation shadowing and post-incident reviews and shares learnings with the team Comfortable operating with ambiguity exercises positive judgment and escalates appropriately Willingness to flex working hours as needed to support global collaboration and production needs Reporting Relationships Head of Business Operations SystemsThere is no set deadline to apply for this job opportunity Applications will be accepted on an ongoing basis until the search is no longer active