Position Overview The Guest Relations Executive serves as the primary point of contact for patients attendants and visitors The role ensures a smooth and positive hospital experience by providing assistance handling queries resolving concerns and coordinating patient services with various departments Key Responsibilities1 Front Desk Patient Assistance Greet patients attendants and visitors warmly and professionally Provide accurate information regarding hospital services departments and procedures Assist in patient registration admission and discharge processes Support patients who require mobility or navigation assistance 2 Service Coordination Act as a liaison between patients and clinical non-clinical departments Ensure timely coordination for diagnostics billing insurance and other hospital services Follow up on pending services and ensure patient satisfaction 3 Complaint Handling Service Recovery Address patient concerns promptly and politely Document complaints and escalate to the concerned department when needed Implement service recovery measures to enhance patient experience 4 Communication Relationship Management Maintain professional communication across all touchpoints Provide updates to patient attendants regarding procedures and waiting times Promote hospital policies safety protocols and service guidelines effectively 5 Administrative Duties Maintain accurate records of patient interactions and service follow-ups Prepare daily reports on patient flow issues and achievements Ensure front-office areas are clean organized and patient-friendly Qualifications SkillsEducation Bachelor s degree in Hospitality Management Healthcare Administration or related field Additional certifications in customer service or patient care preferred Experience 1-3 years of guest relations customer service or front-office experience healthcare Hotel background preferred Skills Excellent communication and interpersonal skills Strong problem-solving and service-oriented mindset Ability to remain calm and polite in high-pressure environments Positive knowledge of hospital processes and customer service principles Proficiency in MS Office and hospital information systems HIS is an advantage Job Types Full-time Permanent Pay 18 000 00 - 25 000 00 per month Benefits Food provided Health insurance Life insurance Paid sick time Paid time off Provident Fund Application Question s Do you have experience in Hospital Guest relations Do you speak Hindi Known Languages Current residence location Qualification Experience Guest relations 1 year Required Work Location In person

📌 Executive - Guest Relations ( Male) (Tamil Nadu)
🏢 Important Business
📍 Tamil Nadu