DescriptionThis role also involves maintaining and optimizing customer hierarchies in enterprise systems GSI and OSC across global regions ensuring data accuracy consistency and compliance with business rules The ideal candidate combines solid technical skills in AI and data automation with a deep understanding of customer data management processes This requirement is for a Japanese language specialist The candidate should be well versed in written and verbal Japanese language skills Key Responsibilities Customer Hierarchy Management Manage customer hierarchy creation and updates in GSI and OSC systems for global markets Maintain customer records in Corporate Workbench ensuring accurate parent child hierarchy relationships Research customer relationships through company websites and other verified sources to create update or remove hierarchy links as per governance rules Validate and update customer addresses DUNS numbers and country city ZIP information for correct placement under the right hierarchy Perform duplicate reviews approve the correct record winner and place it appropriately via SDD merges Operational Support Coordination Provide first-line support for hierarchy-related requests through CRA email or service requests SR Execute ad-hoc updates and support hierarchy data changes on demand Run data quality and hierarchy reports to identify discrepancies or improvement areas Collaborate with Sales Support Services and Data Governance teams on data change requests and issues Support User Acceptance Testing UAT and tool enhancement initiatives related to customer data systems Project Reporting Coordinate ongoing projects and ensure timely updates and deliverables Prepare daily or weekly activity and project reports as required Participate in meetings and conference calls with cross-functional and global teams Manage multiple tasks effectively and prioritize work to meet deadlines AI Exposure Understand the AI logics and exposure to AI applications and tools Key Responsibilities Customer Hierarchy Management Manage customer hierarchy creation and updates in GSI and OSC systems for global markets Maintain customer records in Corporate Workbench ensuring accurate parent child hierarchy relationships Research customer relationships through company websites and other verified sources to create update or remove hierarchy links as per governance rules Validate and update customer addresses DUNS numbers and country city ZIP information for correct placement under the right hierarchy Perform duplicate reviews approve the correct record winner and place it appropriately via SDD merges Operational Support Coordination Provide first-line support for hierarchy-related requests through CRA email or service requests SR Execute ad-hoc updates and support hierarchy data changes on demand Run data quality and hierarchy reports to identify discrepancies or improvement areas Collaborate with Sales Support Services and Data Governance teams on data change requests and issues Support User Acceptance Testing UAT and tool enhancement initiatives related to customer data systems Project Reporting Coordinate ongoing projects and ensure timely updates and deliverables Prepare daily or weekly activity and project reports as required Participate in meetings and conference calls with cross-functional and global teams Manage multiple tasks effectively and prioritize work to meet deadlines AI Exposure Understand the AI logics and exposure to AI applications and tools Additional Details This requirement is for a Japanese language specialis t The candidate should be well versed in written and verbal Japanese language skills The candidate should be able to use effective Japanese business language to interact with the Japanese stakeholders A valid diploma or a degree in Japanese is preferable with a minimum level of JLPT-3 Should be well versed with Computer Usage and MS Office Applications Openness to work Night Shift is a must Should be open to changing shifts as required