Job descriptionCompany and benefits Job IDASSOC016498 Employment TypeRegular Work Styleon-site LocationPune City India RoleAssoc Mgr People Solutions The Associate Manager - People Solutions will oversee and manage end-to-end Employee Lifecycle ELC processes and employee query management across US EMEA and APAC regions The role will ensure efficient handling of employee cases high-quality service delivery and alignment with global HR policies and compliance standards This position requires robust operational expertise people leadership and a focus on employee experience within a multi-regional fast-paced environment Key Responsibilities Global Operations Service Delivery Manage the end-to-end employee case management process ensuring timely and accurate resolution of HR queries within defined SLAs and quality parameters Supervise and support the HRSS team in handling employee inquiries related to policies benefits payroll onboarding time off and other HR topics through the case management system Act as the point of escalation for complex or sensitive cases requiring advanced policy interpretation or coordination with HR COEs Analyze case trends and employee feedback to identify recurring issues and propose process improvements or knowledge base updates Drive the Knowledge Management process ensuring accurate and updated FAQs process guides and self-service resources are available to employees Maintain strong governance around data integrity audit compliance and confidentiality Support internal and external audits through documentation and data validation Collaborate with global HR partners to standardize and optimize HRSS processes Contribute to HR transformation initiatives and automation opportunities to enhance scalability and service excellence People Stakeholder Management Lead coach and develop a team of HRSS professionals managing operations and case handling across time zones Conduct regular team reviews to ensure adherence to processes quality and productivity standards Build strong relationships with internal stakeholders including HRBPs COEs and Regional HR Leaders ensuring alignment with business needs Provide insights and recommendations to leadership on trends challenges and opportunities in HR operations Qualifications Experience Education Master s degree in Human Resources Business Administration or a related field Experience 6-9 years in HR Shared Services or Global HR Operations with at least 2 years in a leadership supervisory capacity Proven experience managing employee case management systems ServiceNow Salesforce HR Helpdesk etc and multi-region operations US APAC preferred Strong understanding of HR policies compliance and employee lifecycle management Excellent communication analytical and stakeholder management skills Demonstrated ability to lead teams across geographies and time zones NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver s license social security card or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities They do not present a comprehensive detailed inventory of all duties responsibilities and qualifications required for the job Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change

📌 Assoc Mgr People Solutions (Maharashtra)
🏢 Ukg
📍 Maharashtra