Maintain and update customer information within the CRM system Generate daily weekly and monthly CRM reports for management Ensure timely follow-ups by relevant teams Organize customer data into groups for targeted marketing Work closely with the sales and marketing teams to keep customer communication consistent Provide assistance for CRM-related tasks and documentation Review the list of abandoned calls from the call log CRM telephony system at the start and end of each day Identify repeat callers or urgent leads quickly Make a minimum of call-back attempts at different times of the day If the customer doesn t pick up send a follow-up message SMS WhatsApp email Record every call-back attempt in the CRM Handle WhatsApp telephonic queries as per the CRM s instructions Job Type Full time Pay 18 000 00 - 22 000 00 per month Work Location In person