Key Responsibilities - Handle incoming queries via phone email chat social media - Resolve complaints issues fast keeping customers happy - Provide accurate product service info troubleshoot - Escalate complex cases to senior team management - Log interactions in CRM maintain clean records - Meet SLA satisfaction targets CSAT NPS etc - Collaborate with other teams product logistics QA Skills - Excellent communication verbal written listening - Patient empathetic can stay cool under pressure - Solid problem-solving multitasking - Basic knowledge of products services trainable - Proficient in CRM tools ticketing systems MS Office - Ability to work in shifts handle high volume calls Requirements - Bachelor s degree Diploma any field - 1-2 years customer support experience freshers okay for entry-level roles - Language fluency English local language if needed - Good typing speed basic computer skills Job Type Full-time Pay 18 760 96 - 30 584 00 per month Work Location In person

📌 Customer Support Executive (Maharashtra)
🏢 Astranova Biotech
📍 Maharashtra